This illustration shows the base limit switches and the three serviceable components of the base actuator. Use the table below to isolate the malfunction.
Problem
Required Action
Motor runs, but makes grinding noise.
Clean / lube actuator threads. Replace actuator if necessary.
1.Move back section so that it is approximately halfway between its maximum and minimum positions.
2.This test cannot be performed if either base limit switch is tripped. If necessary, remove switch bracket. Switch wires must remain connected.
3.Tag, then disconnect base actuator wires from J1 and J2.
4.Move wire from J3 to J1. Move wire from J4 to J2.
Equipment Alert
The back limit switches will not stop movement during this test. Do not run past max. / min. positions.
5.Press and hold Base Up button for 5 seconds. Does back section move up briefly, then stop and beep? If Yes, go to Step 6. If No, replace PC Board*.
6.Press And hold Base Down button for 5 seconds. Does back section move down briefly, then stop and beep? If Yes, PC Board is OK. If No, replace PC Board*.
";
doc1.getElementsByTagName('html')[0].classList.add('imichatmsgpreview');
document.getElementById('chatunread-frame').style.display = "block";
document.getElementsByClassName("main-unreadchat-cont")[0].style.height = "100%";
document.getElementById('chatunread-frame').contentWindow.document.getElementById("greetingancclearcards").style.display = "block";
sessionStorage.setItem("webex_engage_greetingmessage_shown", 1);
var node1 = doc1.getElementById('msgclear_greetingmessage');
var node = doc1.getElementById('msg_greetingmessage');
var referenceNode = doc1.getElementById('greeting-msg-list');
referenceNode.setAttribute("aria-label", "Chat message from");
node1.addEventListener('keydown', function (e) {
if (e.which != 13)
return;
console.log("switchicon called via keydown");
e.stopPropagation();
e.preventDefault();
node1.click();
});
node.addEventListener('keydown', function (e) {
if (e.which != 13)
return;
console.log("switchicon called via keydown");
e.stopPropagation();
e.preventDefault();
node.click();
});
},
loadCookieConsentWidgetStyles: function () {
try {
if (cookieConsentWidgetOptions != '' && cookieConsentWidgetOptions != undefined && cookieConsentWidgetOptions != null && cookieConsentWidgetOptions != 'null') {
buttonType = cookieConsentWidgetOptions.buttonType;
var color = "#ffffff";
var lightness1 = 0;
var lightness = 0;
try {
var widgcolor = cookieConsentWidgetOptions.widgetColor;
r = parseInt(widgcolor.substr(1, 2), 16);
g = parseInt(widgcolor.substr(3, 2), 16);
b = parseInt(widgcolor.substr(5, 2), 16);
hue = IMIGeneral.rgbToHsl(r, g, b)[0] * 360;
saturation = IMIGeneral.rgbToHsl(r, g, b)[1] * 100;
lightness = IMIGeneral.rgbToHsl(r, g, b)[2] * 100;
lightness1 = lightness + 10;
lightness2 = 95;
var lightness3 = 98;
var lightness4 = lightness + 10;
if (lightness > 80) {
color = "#333333";
}
} catch (e1) { }
var badgecount = " {1} ";
badgecount = badgecount.replace("{0}", "style=\"display:none;\"").replace("{1}", "");
var chatbtn_tooltip_text = IMILocalisation.getValue(cookieConsentWidgetOptions.widgetLang, "chat_button_tooltip", "Live Chat");
_IMIchat_widget_lang = cookieConsentWidgetOptions.widgetLang;
var doc = document.getElementById('imi-chatbutton').contentWindow.document;
doc.body.innerHTML = "" +
"" +
"" +
"" +
"" +
"";
doc.getElementById("cookieconsentwidgetlbtn").style.color = color;
doc.getElementById("cookieconsentwidgetlbtn").style.backgroundColor = cookieConsentWidgetOptions.widgetColor;
doc.getElementById("cookieconsentwidgetlbtn").style.display = 'block';
doc.getElementById("cookieconsentwidgetlbtn").addEventListener('click', function () {
if (parent.IMIChatInit != undefined) {
parent.IMIChatInit.chatcookieconsentswitchicon();
}
else {
IMIChatInit.chatcookieconsentswitchicon();
}
});
document.getElementById('imi-chatbutton').style.display = "block";
document.getElementById('chatunread-frame').style.display = "block";
doc.getElementById("cookieconsentwidgetlbtn").addEventListener('keydown', function (e) {
if (e.key === 'Tab' && !e.shiftKey) {
//debugger;
e.preventDefault();
var widgetmainIframe = window.parent.document.getElementById("iframecookieconsentwindow");
if (document.getElementById("divchatmain").style.display == "block") {
widgetmainIframe.contentWindow.postMessage({
action: 'cookieconsentbuttonkeypress',
}, "*");
this.blur();
}
}
});
this.bindCookieConsentGreetingMessage(hue, saturation, lightness1, lightness2);
var launch_livechat_iframe_title = IMILocalisation.getValue(_IMIchat_widget_lang, "launch_livechat_iframe_title", "Launch Livechat");
document.getElementById("imi-chatbutton").setAttribute('title', launch_livechat_iframe_title);
var livechat_widget_iframe_title = IMILocalisation.getValue(_IMIchat_widget_lang, "livechat_widget_iframe_title", "Livechat widget");
document.getElementById("iframecookieconsentwindow").setAttribute('title', livechat_widget_iframe_title);
document.getElementById('chatbutton').style.display = "block";
} else {
document.getElementById("divicw").innerHTML = '';
}
} catch (e1) { }
},
acceptCookies: function (element) {
if (IMIChatInit.checklocalStorage()) {
localStorage.setItem("webex_engage_cookieconsent_accepted", 1);
cookie_consent_accepted = 1;
IMIChatInit.init();
} else {
document.getElementById("divicw").innerHTML = "
Error: Cookies Disabled
We use cookies to enable best chat experience. Follow these directions to re-enable cookies specific to your browser type or re-open this website in a cookie-enabled browser.
";
console.log("Local storage not supported");
}
},
chatswitchicon: function (type) {
console.log("Chatswitchicon::" + type);
try {
var referenceNode = document.getElementById('chatunread-frame').contentWindow.document.getElementById("greeting-msg-list");
if (referenceNode != undefined && referenceNode != null)
referenceNode.removeAttribute('aria-label');
/*type=1-max and 0- min */
var isMobile = "0";
// if (window.innerWidth > 768) { // document.getElementById('divchatmain').className = 'main-chat-cont';
// } else { // document.getElementById('divchatmain').className = 'main-chat-cont chatmobile';
// isMobile="1";
// }
if ((navigator.userAgent.indexOf("Mobile")) != -1) {
isMobile = "1";
}
sessionStorage.setItem("webex_engage_data-bind", document.getElementById("divicw").getAttribute("data-bind"));
sessionStorage.setItem("webex_engage_data-org", document.getElementById("divicw").getAttribute("data-org"));
var iframe = document.getElementById('imi-chatbutton');
if (iframe == null || iframe == undefined) return;
var innerDoc = iframe.contentDocument || iframe.contentWindow.document;
//Open Widget
if (document.getElementById("divchatmain").style.display === 'none' && (type == 1 || type == 2 || type == undefined)) {
document.getElementById("divchatmain").style.display = "block";
IMIGeneral.checkmobile();
var widgetmain = document.getElementById("iframechatwindow");//ENG-1034
widgetmain.contentWindow.focus();//ENG-1034
widgetmain.contentWindow.postMessage({
action: 'widgetbuttonkeypress',
}, "*");
//if ((window.outerWidth < 497) && (document.documentElement.classList.contains('imichatmobile-active') == false) && document.getElementById("divchatmain").style.display == "block") {
var className = " " + document.documentElement.className + " ";
if ((window.outerWidth < 700) && (" " + className + " ").replace(/[\n\t]/g, " ").indexOf("imichatmobile-active") > -1 && document.getElementById("divchatmain").style.display == "block") {
// if((document.documentElement.classList.value.split(/\s+|\./).filter(word => word === 'imichatmobile-active').length==1) == false){
document.documentElement.classList.remove("imichatmobile-active");
document.documentElement.className = document.documentElement.className + " imichatmobile-active";
// }
} else {
document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', '');
}
document.getElementById('chatunread-frame').style.display = "none";
innerDoc.getElementById("widgetlbtn").setAttribute("class", "open-btn state1 " + buttonType + " close-btn");
// innerDoc.getElementById("widgetlbtn").setAttribute("aria-label", "Close web chat");
innerDoc.getElementById("widgetlbtn").setAttribute("aria-expanded", "true");
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "none";
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText = "";
localStorage.setItem(fingerprint + "_" + _skey + "_badgecount", 0);
localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0);
var clear_badgecounter = IMILocalisation.getValue(_IMIchat_widget_lang, "badge_counter_unread_messages", "Livechat Button - {0} unread messages").replace("{0}",0);
innerDoc.getElementById("spnwidgetlbtn").setAttribute("aria-label", clear_badgecounter);
IMIChatInit.clearmsgcards();
IMIChatInit.cleargreetingmsgcards();
// if (IMIGeneral.getBrowserName() == "safari") {
// if (IMIGeneral.detectIOS()) {
// document.body.classList.add('chatnoscroll');
// }
// }
if (type === undefined) {
var destination = document.getElementById('iframechatwindow').contentWindow;
msg = {
"action": "showiframe",
"host": window.location.hostname,
"chatmobile": isMobile
};
destination.postMessage(msg, domainUrl);
document.getElementById("iframechatwindow").setAttribute("aria-hidden", "false");
}
return;
}
//Close Widget
if (document.getElementById("divchatmain").style.display === 'block' && (type == 0 || type == 2 || type == undefined)) {
document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', '');
//document.body.classList.remove('chatnoscroll');
document.getElementById("divchatmain").style.display = "none";
innerDoc.getElementById("widgetlbtn").setAttribute("class", "open-btn state " + buttonType);
innerDoc.getElementById("widgetlbtn").setAttribute("aria-expanded", "false");
innerDoc.getElementById("widgetlbtn").focus();
innerDoc.getElementById("cookieconsentwidgetlbtn").focus();
document.getElementById('chatunread-frame').style.display = "block";
localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0);
document.getElementById("iframechatwindow").setAttribute("aria-hidden", "true");
return;
}
//var iframeEl = document.getElementById("iframechatwindow");
// Make sure you are sending a string, and to stringify JSON
// iframeEl.contentWindow.postMessage("hello", '*');
return;
} catch (e) {
console.log("LaunchProactiveMsgManager:" + e.msg);
}
},
chatcookieconsentswitchicon: function (type) {
try {
var referenceNode = document.getElementById('chatunread-frame').contentWindow.document.getElementById("greeting-msg-list");
if (referenceNode != undefined && referenceNode != null)
referenceNode.removeAttribute('aria-label');
var isMobile = "0";
if ((navigator.userAgent.indexOf("Mobile")) != -1) {
isMobile = "1";
}
var iframe = document.getElementById('imi-chatbutton');
if (iframe == null || iframe == undefined) return;
var innerDoc = iframe.contentDocument || iframe.contentWindow.document;
//Open Widget
if (document.getElementById("divchatmain").style.display === 'none' && (type == 1 || type == 2 || type == undefined)) {
document.getElementById("divchatmain").style.display = "block";
IMIGeneral.checkmobile();
var widgetcookieconsent = document.getElementById('iframecookieconsentwindow').contentWindow;
widgetcookieconsent.postMessage({
action: 'cookieconsentbuttonkeypress',
}, "*");
var className = " " + document.documentElement.className + " ";
//if ((window.outerWidth < 700) && (" " + className + " ").replace(/[\n\t]/g, " ").indexOf("imichatmobile-active") > -1 && document.getElementById("divchatmain").style.display == "block") {
// // if((document.documentElement.classList.value.split(/\s+|\./).filter(word => word === 'imichatmobile-active').length==1) == false){
// document.documentElement.classList.remove("imichatmobile-active");
// document.documentElement.className = document.documentElement.className + " imichatmobile-active";
// // }
//} else {
// document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', '');
//}
document.getElementById('chatunread-frame').style.display = "none";
innerDoc.getElementById("cookieconsentwidgetlbtn").setAttribute("class", "open-btn state1 " + buttonType + " close-btn");
innerDoc.getElementById("cookieconsentwidgetlbtn").setAttribute("aria-expanded", "true");
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "none";
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText = "";
//IMIChatInit.clearmsgcards();
if (type === undefined) {
var destination = document.getElementById('iframecookieconsentwindow').contentWindow;
msg = {
"action": "showiframe",
"host": window.location.hostname,
"chatmobile": isMobile
};
destination.postMessage(msg, domainUrl);
document.getElementById("iframecookieconsentwindow").setAttribute("aria-hidden", "false");
}
IMIChatInit.cleargreetingmsgcards();
return;
}
//Close Widget
if (document.getElementById("divchatmain").style.display === 'block' && (type == 0 || type == 2 || type == undefined)) {
document.documentElement.className = document.documentElement.className.replace(' imichatmobile-active', '');
document.getElementById("divchatmain").style.display = "none";
innerDoc.getElementById("cookieconsentwidgetlbtn").setAttribute("class", "open-btn state " + buttonType);
innerDoc.getElementById("cookieconsentwidgetlbtn").setAttribute("aria-expanded", "false");
if (innerDoc.getElementById("cookieconsentwidgetlbtn")) {
innerDoc.getElementById("cookieconsentwidgetlbtn").focus();
document.addEventListener('keydown', function (event) {
if (event.key === "Tab") {
event.preventDefault();
if (innerDoc.getElementById("ancclearcards")) {
innerDoc.getElementById("ancclearcards").focus();
} else if (innerDoc.getElementById("greetingancclearcards")) {
innerDoc.getElementById("greetingancclearcards").focus();
}
}
});
}
document.getElementById('chatunread-frame').style.display = "block";
document.getElementById("iframecookieconsentwindow").setAttribute("aria-hidden", "true");
return;
}
return;
} catch (e) {
console.log("LaunchProactiveMsgManager:" + e.msg);
}
},
clearmsgcards: function () {
document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list").innerHTML = "";
document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display = "none";
//document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "none";
//document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText == "";
localStorage.setItem(fingerprint + "_" + _skey + "_cardcount", 0);
},
cleargreetingmsgcards: function () {
document.getElementById('chatunread-frame').contentWindow.document.getElementById("greeting-msg-list").innerHTML = "";
document.getElementById('chatunread-frame').contentWindow.document.getElementById("greetingancclearcards").style.display = "none";
},
openchat: function (event) {
document.getElementById('imichat-fullscreen-modal').className = 'imichat-fullscreen-modal';
document.getElementById('imichat-fullscreen-modal').removeAttribute('tabindex');
document.getElementById('imichat-fullscreen-modal').removeAttribute('aria-hidden');
var destination = document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({
action: 'openchat',
threadid: event.data.threadid,
proactive_id: event.data.proactive_id
}, '*');
if (parent.IMIChatInit != undefined) {
parent.IMIChatInit.chatswitchicon(2);
}
else {
IMIChatInit.chatswitchicon(2);
}
},
extractContent: function (s) {
var span = document.createElement('span');
span.innerHTML = s;
return span.textContent || span.innerText;
},
badgecount: function (event) {
try {
if (document.getElementById("divchatmain").style.display === 'none') {
var count = document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText;
if (count == 0 || count == "") {
count = 1;
} else {
count = parseInt(count) + 1;
}
var duplicate = 0;
var innerDivs;
var innerDivsCount = 0;
var refChild;
IMIChatInit.clearmsgcards();
var containerDiv = document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list");
if (count > 1) {
innerDivs = containerDiv.getElementsByClassName("msg");
if (innerDivs != undefined) {
innerDivsCount = innerDivs.length;
for (var i = 0; i < innerDivs.length; i++) {
if ("msg_" + event.data.msgtransid == innerDivs[i].id) {
duplicate = 1;
}
}
refChild = innerDivs[0];
}
}
var cardcount;
var checkbadgecount;
if (innerDivs == undefined) {
localStorage.setItem(event.data.fingerprint + "_" + _skey + "_cardcount", 1);
}
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").style.display = "block";
if (duplicate == 0) {
if (parseInt(innerDivsCount) == 5) {
containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msg')[4]);
containerDiv.removeChild(document.getElementById('chatunread-frame').contentWindow.document.getElementsByClassName('msgclear')[4]);
innerDivsCount = innerDivsCount - 1;
}
if ((parseInt(innerDivsCount) < 1 &&
event.data.badge_type === undefined) || event.data.badge_type === 2 || event.data.badge_type === 3) {
var node = document.createElement("div");
var node1 = document.createElement("div");
var textnode = document.createTextNode(IMIChatInit.extractContent(event.data.msg));
if (textnode.data.length > 45) {
if (event.data.badge_type === undefined || event.data.badge_type === 2) {
textnode.data = textnode.data.substr(0, 45) + "...";
} else {
textnode.data = textnode.data;
}
}
node.className = "msg";
node.style = "cursor:pointer;";
node.setAttribute("tabindex", "0"); //ENG-1065 and ENG-3621 for tabindex
node1.className = "msgclear";
node.id = "msg_" + event.data.msgtransid; // Create a text node
node1.id = "msgclear_" + event.data.msgtransid;
node1.style = "clear:both;";
node.addEventListener("click", function () {
window.parent.postMessage({
action: 'openchat',
threadid: event.data.threadid,
proactive_id: event.data.proactive_id
}, '*');
});
node1.addEventListener("click", function () {
window.parent.postMessage({
action: 'openchat',
threadid: event.data.threadid,
proactive_id: event.data.proactive_id
}, '*');
});
if (event.data.msg_from !== undefined && event.data.msg_from !== "") {
var span = document.createElement("span");
//var span
span.innerHTML = '' + event.data.msg_from + ':';
node.appendChild(span);
} else if (event.data.msg_from === undefined || event.data.msg_from == "") {
var span = document.createElement("span");
//var span
span.innerHTML = 'New Conversation:';
node.appendChild(span);
}
node.appendChild(textnode);
var height = document.getElementsByClassName('main-unreadchat-cont')[0].style.height;
if (height == "") {
height = 70;
}
if (innerDivsCount == 0) {
height = document.getElementsByClassName('main-unreadchat-cont')[0].style.height = "100%";
}
/* else if (innerDivsCount == 2) {
height = document.getElementsByClassName('main-unreadchat-cont')[0].style.height = "150px";
}
else if (innerDivsCount > 2) {*/
else {
document.getElementsByClassName('main-unreadchat-cont')[0].style.height = parseInt(height) + 60 + "px";
}
var referenceNode = document.getElementById('chatunread-frame').contentWindow.document.getElementById("msg-list"); // document.querySelector('#some-element');
if (innerDivsCount == 0) {
referenceNode.appendChild(node);
referenceNode.appendChild(node1);
} else {
referenceNode.insertBefore(node, refChild);
referenceNode.insertBefore(node1, refChild);
if ((window.innerHeight + 100) < (document.getElementsByClassName("main-unreadchat-cont")[0].style.height)) {
var frame = document.getElementById('chatunread-frame');
var c = frame.contentDocument || frame.contentWindow.document;
c.getElementsByTagName("body")[0].offsetHeight = '80%';
c.getElementsByTagName("body")[0].style.overflow = "auto";
}
}
if (event.data.badge_type === 3) {
document.getElementsByClassName("main-unreadchat-cont")[0].style.height = "100%";
var frame = document.getElementById('chatunread-frame');
var c = frame.contentDocument || frame.contentWindow.document;
c.getElementsByClassName("msg")[0].style.maxHeight = "unset";
var frameheight = c.getElementsByTagName("body")[0].offsetHeight;
document.getElementsByClassName("main-unreadchat-cont")[0].style.height = frameheight + "px";
}
} else if (event.data.badge_type === 4) {
var fullscreen_modal = document.getElementById('imichat-fullscreen-modal');
fullscreen_modal.className = 'imichat-fullscreen-modal imichat-open';
fullscreen_modal.contentWindow.postMessage({
action: 'bind_data',
proactive_id: event.data.proactive_id,
threadid: event.data.threadid,
msg_from: event.data.msg_from,
msg: event.data.msg,
btn_chat_now_open: IMILocalisation.getValue(_IMIchat_widget_lang, "proactive_poupup_chat_now_button", "Chat Now"),
btn_chat_now_close: IMILocalisation.getValue(_IMIchat_widget_lang, "proactive_poupup_close_button", "Close")
}, "*");
}
cardcount = parseInt(localStorage.getItem(event.data.fingerprint + "_" + _skey + "_cardcount")) + 1;
localStorage.setItem(event.data.fingerprint + "_" + _skey + "_cardcount", cardcount);
localStorage.setItem("fingerprint", event.data.fingerprint);
localStorage.setItem(event.data.fingerprint + "_" + _skey + "_badgecount", count);
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("chattotalbadge").innerText = count;
var chatbtn_badge_counter = IMILocalisation.getValue(_IMIchat_widget_lang, "badge_counter_unread_messages", "Livechat Button - {0} unread messages");
chatbtn_badge_counter = chatbtn_badge_counter.replace("{0}", count);
if (count > 0) {
//to do for ENG-1082 get localisation for chat button tooltip with count
//ENG-1055
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("spnwidgetlbtn").setAttribute("aria-label", chatbtn_badge_counter); //ENG-1082
}
else {
document.getElementById('imi-chatbutton').contentWindow.document.getElementById("spnwidgetlbtn").setAttribute("aria-label", chatbtn_badge_counter); //ENG-1082
}
}
document.getElementById('chatunread-frame').style.display =
(event.data.badge_type === undefined || (event.data.badge_type === 2 || event.data.badge_type === 3)) ? "block" : "none";
document.getElementById('chatunread-frame').contentWindow.document.getElementById("ancclearcards").style.display =
(event.data.badge_type === undefined || (event.data.badge_type === 2 || event.data.badge_type === 3)) ? "block" : "none";
}
} catch (e) {
console.log("badgecount:" + e.msg);
}
},
message: function (event) {
try {
if (event.data.action != null) {
if (event.data.action == 'openchat') {
IMIChatInit.openchat(event);
}
if (event.data.action == 'badgecount') {
IMIChatInit.badgecount(event);
}
if (event.data.action == 'chatswitchicon') {
IMIChatInit.chatswitchicon(); //event
}
if (event.data.action == 'Cookiechatswitchicon') {
IMIChatInit.chatcookieconsentswitchicon(); //event
}
if (event.data.action == 'imichat_custom_chat_fields') {
if (event.data.type == 'add') {
if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !== undefined) {
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'](event.data.response);
}
}
else if (event.data.type == 'update') {
if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] !== undefined) {
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'](event.data.response);
}
}//event
}
if (event.data.action == 'acceptCookies') {
IMIChatInit.acceptCookies();
}
if (event.data.action == 'widgettabkeypress') {
var forkeyboard = document.getElementById('imi-chatbutton').contentWindow.document;
forkeyboard.getElementById("widgetlbtn").focus();
}
if (event.data.action == 'cookieconsenttabkeypress') {
var forkeyboard = document.getElementById('imi-chatbutton').contentWindow.document;
forkeyboard.getElementById("cookieconsentwidgetlbtn").focus();
}
if (event.data.action == 'loadcookieconsentwidgetstyles') {
IMIChatInit.loadCookieConsentWidgetStyles();
}
if (event.data.action == 'loadstyles') {
IMIChatInit.loadJQuery(_wxengage_domain_name, function () {
IMIChatInit.loadwidgetStyles(event.data.message);
try {
if (event.data.message != null) {
if (_IMIchat_callback_dic['imichat-widget:ready'] !== undefined) {
_IMIchat_callback_dic['imichat-widget:ready'](_wxengage_attr_key);
console.log("imichat-widget:ready fired");
}
//eval('imichatWidgetLoaded();');
if (_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] !== undefined) {
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init']();
}// debugger;
var widget_data = JSON.parse(event.data.message);
hdr_bfp = widget_data.hdr_bfp;
hdr_xtoken = widget_data.hdr_xtoken;
hdr_tid = widget_data.hdr_tid;
is_abandonded = widget_data.abandon_chats
}
} catch (e) {
}
IMIChatInit.LaunchProactiveMsgManager(_wxengage_domain_name, function () {
});
IMIChatInit.handleAbandonedChats();
if (cookie_consent_accepted == 1) {
var cookiefocus = document.getElementById('imi-chatbutton').contentWindow.document;
cookiefocus.getElementById("widgetlbtn").focus();
}
});
}
if (event.data.action == 'closemodelpopup') {
document.getElementById('imichat-fullscreen-modal').className = 'imichat-fullscreen-modal';
document.getElementById('imichat-fullscreen-modal').setAttribute('tabindex', '-1');
document.getElementById('imichat-fullscreen-modal').setAttribute('aria-hidden', 'true');
}
if (event.data.action == 'setsession') {
sessionStorage.setItem(event.data.key, event.data.value);
}
if (event.data.action == 'setlocal') {
localStorage.setItem(event.data.key, event.data.value);
}
if (event.data.action == 'browserstorage') {
document.getElementById("divicw").innerHTML = "
Error: Cookies Disabled
We use cookies to enable best chat experience. Follow these directions to re-enable cookies specific to your browser type or re-open this website in a cookie-enabled browser.
";
console.log("Local storage not supported");
}
if (event.data.action == 'clearallsessionkeys') {
sessionStorage.clear();
}
if (event.data.action == 'clearalllocalstoragekeys') {
localStorage.clear();
}
if (event.data.action == 'cookierejectreload') {
IMIChatInit.removeStorageKeysWhenCookieRejected();
IMIChatInit.init();
}
}
} catch (e) { }
},
resize: function () {
try {
var destination = document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({
action: 'resize',
width: window.outerWidth //window.innerWidth//screen.width // document.body.clientWidth
}, "*");
IMIGeneral.checkmobile();
} catch (e) { }
},
removeStorageKeysWhenCookieRejected: function () {
sessionStorage.removeItem(_wxengage_attr_key + "_imichat-reload-check");
sessionStorage.removeItem("webex_engage_data-bind");
sessionStorage.removeItem("webex_engage_data-org");
sessionStorage.removeItem("webex_engage_greetingmessage_shown")
localStorage.removeItem(fingerprint + "_" + _skey + "_badgecount");
localStorage.removeItem(fingerprint + "_" + _skey + "_cardcount");
localStorage.removeItem("style_" + document.getElementById("divicw").getAttribute("data-bind") + "_" + window.location.hostname);
localStorage.removeItem("webex_engage_customer_first_seen");
localStorage.removeItem("webex_engage_customer_last_seen");
localStorage.removeItem("webex_engage_customer_last_seen_interval_id");
localStorage.removeItem("webex_engage_executed_proactive_ids");
localStorage.removeItem("fingerprint");
localStorage.removeItem("webex_engage_repeat_customer");
sessionStorage.removeItem("webex_engage_imichat_hasinitconvexist");
localStorage.removeItem("webex_engage_cookieconsent_accepted");
cookie_consent_accepted = 0;
},
clearBrowserStorage: function () {
try {
IMIChatInit.removeStorageKeysWhenCookieRejected();
var destination = document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({
action: 'clearbrowserstorage',
width: window.outerWidth //window.innerWidth//screen.width // document.body.clientWidth
}, "*");
IMIChatInit.verifyCookieConsent();
console.log("browser storage cleared");
} catch (e) { }
},
LaunchProactiveMsgManager: function (domainName, callback) {
try {
var widget_styles = localStorage.getItem("style_" + document.getElementById("divicw").getAttribute("data-bind") + "_" + window.location.hostname);
if (widget_styles == null && !JSON.parse(widget_styles).enable_proactive) {
callback();
return;
}
var body = document.getElementsByTagName('body')[0];
var script = document.createElement('script');
script.type = 'text/javascript';
script.src = IMIChatInit.domainName() + '/js/proactive-msg-manager.js';
body.appendChild(script);
script.addEventListener('load', function (event) {
console.log('proactive manager loaded;');
var destination = document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({
action: 'proactive-manager-loaded',
attrkey: document.getElementById("divicw").getAttribute("data-bind"),
host: window.location.hostname
}, "*");
callback();
});
} catch (e) {
console.log("LaunchProactiveMsgManager:" + e.msg);
}
},
processAbandonedChats: function (type) {
if (!imichatwidget.hasInitiatedChat()) {
return;
}
if (is_abandonded == false) {
return;
}
var browser_fingerprint = localStorage.getItem("fingerprint");
var url = IMIGeneral.profileUrl() + "livechats/" + _wxengage_attr_key + "/customers/" + browser_fingerprint + "/abandoned?host=" + window.document.URL;
url = url + "&type=" + type;
var body = JSON.stringify({
"is_reloaded": false,
"is_closechat": true
});
var headers = {
'type': 'application/json',
'fpid': hdr_bfp,
'Tid': hdr_tid,
'X-Token': hdr_xtoken
};
var blob = new Blob([body], headers);
navigator.sendBeacon(url);
},
handleAbandonedChats: function () {
// Attach the event keypress to exclude the F5 refresh
//jQuery(window).on('keydown', function (e) {
window.addEventListener('keydown', function (e) {
if (e.keyCode == 116) {
_IMIchat_IsValidNavigation = true;
}
});
window.addEventListener("beforeunload", function (e) {
sessionStorage.setItem(_wxengage_attr_key + "_imichat-reload-check", document.referrer);
console.log(document.referrer);
//sessionStorage.setItem("imi_tabid", Math.random().toString(16).slice(2));
if (_IMIchat_IsValidNavigation !== undefined && !_IMIchat_IsValidNavigation) {
IMIChatInit.processAbandonedChats("unload");
}
});
if (window.performance.navigation.type == 1) {
IMIChatInit.processAbandonedChats("load");
}
},
loadJQuery: function (domainName, callback) {
if (typeof (jQuery) !== 'undefined') {
callback();
return;
}
var body = document.getElementsByTagName('body')[0];
var script = document.createElement('script');
script.type = 'text/javascript';
script.src = domainName + '/js/jquery.min.js';
body.appendChild(script);
script.addEventListener('load', function (event) {
callback();
});
return;
},
on: function (func_name, callback) {
if (typeof callback != 'function') {
console.error('function was expected.');
return;
}
switch (func_name) {
case 'imichat-widget:ready':
_IMIchat_callback_dic['imichat-widget:ready'] = callback;
break;
}
},
checklocalStorage: function () {
var test = 'test';
try {
localStorage.setItem(test, test);
localStorage.removeItem(test);
return true;
} catch (e) {
return false;
}
},
call_previous_chats: function () {
try {
var destination = document.getElementById('iframechatwindow').contentWindow;
msg = {
"action": "showiframe",
"host": window.location.hostname,
"chatmobile": ((navigator.userAgent.indexOf("Mobile")) != -1) ? "1" : "0"
};
destination.postMessage(msg, domainUrl);
} catch (e) {
}
},
check_clear_session_chats: function () {
if (document.referrer == sessionStorage.getItem(_wxengage_attr_key + "_imichat-reload-check")) {
return false;
}
else if (sessionStorage.getItem(_wxengage_attr_key + "_imichat-reload-check") == undefined) {
return true;
}
else {
console.log("Hey, Thanks for visiting again");
return false;
}
},
verifyCookieConsent: function () {
var isCookieConsent = typeof cookieConsentWidgetOptions === 'undefined' ? false : true;
if (isCookieConsent != undefined && isCookieConsent != null && isCookieConsent && localStorage.getItem("webex_engage_cookieconsent_accepted") != "1") {
try {
var body = document.getElementsByTagName('body')[0];
var script = document.currentScript || (function () {
var scripts = document.getElementsByTagName('script');
return scripts[scripts.length - 1];
})();
var generalscript = document.createElement('script');
generalscript.src = IMIChatInit.domainName() + "/js/imichatgeneral.js";
generalscript.type = 'text/javascript';
body.appendChild(generalscript);
generalscript.addEventListener('load', function (event) {
document.getElementById("divicw").innerHTML = "" +
"" +
"" +
"" +
"
We use cookies to enable best chat experience. Follow these directions to re-enable cookies specific to your browser type or re-open this website in a cookie-enabled browser.
";
console.log("Local storage not supported");
}
}
}
};
}();
IMIChatInit.verifyCookieConsent();
var imichatwidget = {
// get hasInitiatedConversation() {
// if (sessionStorage.getItem("webex_engage_imichat_hasinitconvexist") == null)
// return false;
// if (sessionStorage.getItem("webex_engage_imichat_hasinitconvexist") == "1") {
// return true;
// } else {
// return false;
// }
// },
hasInitiatedChat: function () {
if (sessionStorage.getItem("webex_engage_imichat_hasinitconvexist") == null)
return false;
if (sessionStorage.getItem("webex_engage_imichat_hasinitconvexist") == "1") {
return true;
} else {
return false;
}
},
show: function () {
//$("#divicw").show();return;
document.getElementById("divicw").style.display = 'block';
},
hide: function () {
// $("#divicw").hide();return;
document.getElementById("divicw").style.display = 'none';
},
/* test:function()
{
if(sessionStorage.getItem("webex_engage_imichat_hasinitconvexist")==null)
return false;
if(sessionStorage.getItem("webex_engage_imichat_hasinitconvexist")=="1")
{
return true;
}
else
{
return false;
}
},*/
maximizeWindow: function () {
IMIChatInit.chatswitchicon(1);
IMIChatInit.resize();
IMIChatInit.call_previous_chats();
return;
},
minimizeWindow: function () {
return IMIChatInit.chatswitchicon(0);
},
init: function (jsondata, callback) {
if (typeof callback != 'function') {
console.error('function was expected.');
return;
}
var destination = document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({
action: 'imichat_custom_chat_fields',
data: jsondata,
type: 'add'
}, '*');
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_init'] = callback;
},
update: function (jsondata, callback) {
if (typeof callback != 'function') {
console.error('function was expected.');
return;
}
var destination = document.getElementById('iframechatwindow').contentWindow;
destination.postMessage({
action: 'imichat_custom_chat_fields',
data: jsondata,
type: 'update'
}, '*');
_IMIchat_callback_dic['imichat-widget:custom_chat_fields_update'] = callback;
},
on: function (func_name, callback) {
if (typeof callback != 'function') {
console.error('function was expected.');
return;
}
switch (func_name) {
case 'imichat-widget:ready':
_IMIchat_callback_dic['imichat-widget:ready'] = callback;
break;
}
},
clearBrowserStorage: function () {
IMIChatInit.clearBrowserStorage();
}
};
/*
function imichatWidgetLoaded(){imi
imichatwidget.maximizeWindow();
}*/
Isolating a Malfunction
