M3 Sterilizer General System Error Codes: C533 to C578 Troubleshooting
Items Not Sterile message will be displayed if an error occurs in any of the following modes: Close mode, Heat Up Mode, or Sterilize Mode. Otherwise, message will not appear. This message is intended to indicate to the user that the items in the chamber may or may not be sterile, and must be reprocessed.

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C53X: XXXX MODE STEAM TEMP LOW ITEMS NOT STERILE TURN POWER OFF/ON During heatup mode, sterilization mode is not reached within 15 minutes. During Sterilization Mode, steam temperature drops to a point less than or equal to the set point chosen during Select Cycle Mode. |
Low water in reservoir | Check water level in reservoir. | Fill reservoir with distilled water. |
Low water in reservoir not caught by a C23x error. | Water Level / External Tank Display Screen | Replace water level sensor. | |
Water pump not primed. | Water pump priming | Prime water pump. | |
Steam leakage. | Repair steam leak. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
Boiler not functioning properly. | Boiler Test | Replace boiler if necessary. | |
PC Board is not processing temperature input(s) properly. | Verify boiler and chamber temperature sensors are working properly. | Replace PC board if necessary. | |
Defective check valve in water pump. | Check for large air pocket forming in tubing, that moves from the boiler to water pump. | Replace water pump. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C534: XXXX MODE STEAM TEMP LOW ITEMS NOT STERILE TURN POWER OFF/ON During heatup mode, sterilization mode is not reached within 15 minutes. During Sterilization Mode, steam temperature drops to a point less than or equal to the set point chosen during Select Cycle Mode. |
Low water in reservoir | Check water level in reservoir. | Fill reservoir with distilled water. |
Low water in reservoir not caught by a C23x error. | Water Level / External Tank Display Screen | Replace water level sensor. | |
Water pump not primed. | Water pump priming | Prime water pump. | |
Steam leakage. | Repair steam leak. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
Boiler not functioning properly. | Boiler Test | Replace boiler if necessary. | |
PC Board is not processing temperature input(s) properly. | Verify boiler and chamber temperature sensors are working properly. | Replace PC board if necessary. | |
Defective check valve in water pump. | Check for large air pocket forming in tubing, that moves from the boiler to water pump. | Replace water pump. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C540: POWER UP MODE STEAM TEMP HIGH ITEMS NOT STERILE TURN POWER OFF/ON During Sterilization Mode, steam temperature rises to a point greater than or equal to the set point + 8° F. |
Steam not being released from chamber. | Check for obstruction in plastic tube connecting unit to external condensing tank. | Unkink plastic tube, remove obstruction, or replace. |
Check copper coil in external condensing tank for blockage or damage. | Clear obstruction or replace copper coil. | ||
Check vent port in chamber for blockage. Check filter for blockage. | Clear obstruction in vent port. Clean or replace filter. | ||
Check vent valve for blockage. Put unit into Service Diagnostics and check vent valve operation. | Clean or replace vent valve. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
PC Board is not processing temperature input(s) properly. | Verify boiler and chamber temperature sensors are working properly | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C544: STERILIZE MODE STEAM TEMP HIGH ITEMS NOT STERILE TURN POWER OFF/ON During Sterilization Mode, steam temperature rises to a point greater than or equal to the set point + 8° F. |
Steam not being released from chamber. | Check for obstruction in plastic tube connecting unit to external condensing tank. | Unkink plastic tube, remove obstruction, or replace. |
Check copper coil in external condensing tank for blockage or damage. | Clear obstruction or replace copper coil. | ||
Check vent port in chamber for blockage. Check filter for blockage. | Clear obstruction in vent port. Clean or replace filter. | ||
Check vent valve for blockage. Put unit into Service Diagnostics and check vent valve operation. | Clean or replace vent valve. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
PC Board is not processing temperature input(s) properly. | Verify boiler and chamber temperature sensors are working properly | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C546: OPEN MODE STEAM TEMP HIGH ITEMS NOT STERILE TURN POWER OFF/ON During Sterilization Mode, steam temperature rises to a point greater than or equal to the set point + 8° F. |
Steam not being released from chamber. | Check for obstruction in plastic tube connecting unit to external condensing tank. | Unkink plastic tube, remove obstruction, or replace. |
Check copper coil in external condensing tank for blockage or damage. | Clear obstruction or replace copper coil. | ||
Check vent port in chamber for blockage. Check filter for blockage. | Clear obstruction in vent port. Clean or replace filter. | ||
Check vent valve for blockage. Put unit into Service Diagnostics and check vent valve operation. | Clean or replace vent valve. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
PC Board is not processing temperature input(s) properly. | Verify boiler and chamber temperature sensors are working properly | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C560: POWER UP MODE STEAM TEMP HARDWARE ITEMS NOT STERILE TURN POWER OFF/ON A/D converter on PC Board reports a steam temperature input value outside the normal limits. |
Chamber temperature sensor disconnected from PC Board. | Check chamber temperature sensor wire connection at J11 on PC board. | Secure wire connection. |
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify chamber temperature sensor is working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C561: SELECT MODE STEAM TEMP HARDWARE ITEMS NOT STERILE TURN POWER OFF/ON A/D converter on PC Board reports a steam temperature input value outside the normal limits. |
Chamber temperature sensor disconnected from PC Board. | Check chamber temperature sensor wire connection at J11 on PC board. | Secure wire connection. |
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify chamber temperature sensor is working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C562: CLOSE MODE STEAM TEMP HARDWARE ITEMS NOT STERILE TURN POWER OFF/ON A/D converter on PC Board reports a steam temperature input value outside the normal limits. |
Chamber temperature sensor disconnected from PC Board. | Check chamber temperature sensor wire connection at J11 on PC board. | Secure wire connection. |
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify chamber temperature sensor is working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C563: HEATUP MODE STEAM TEMP HARDWARE ITEMS NOT STERILE TURN POWER OFF/ON A/D converter on PC Board reports a steam temperature input value outside the normal limits. |
Chamber temperature sensor disconnected from PC Board. | Check chamber temperature sensor wire connection at J11 on PC board. | Secure wire connection. |
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify chamber temperature sensor is working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C564: STERILIZE MODE STEAM TEMP HARDWARE ITEMS NOT STERILE TURN POWER OFF/ON A/D converter on PC Board reports a steam temperature input value outside the normal limits. |
Chamber temperature sensor disconnected from PC Board. | Check chamber temperature sensor wire connection at J11 on PC board. | Secure wire connection. |
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify chamber temperature sensor is working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C565: VENT MODE STEAM TEMP HARDWARE ITEMS NOT STERILE TURN POWER OFF/ON A/D converter on PC Board reports a steam temperature input value outside the normal limits. |
Chamber temperature sensor disconnected from PC Board. | Check chamber temperature sensor wire connection at J11 on PC board. | Secure wire connection. |
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify chamber temperature sensor is working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C566: OPEN MODE STEAM TEMP HARDWARE ITEMS NOT STERILE TURN POWER OFF/ON A/D converter on PC Board reports a steam temperature input value outside the normal limits. |
Chamber temperature sensor disconnected from PC Board. | Check chamber temperature sensor wire connection at J11 on PC board. | Secure wire connection. |
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify chamber temperature sensor is working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C567: DRY MODE STEAM TEMP HARDWARE ITEMS NOT STERILE TURN POWER OFF/ON A/D converter on PC Board reports a steam temperature input value outside the normal limits. |
Chamber temperature sensor disconnected from PC Board. | Check chamber temperature sensor wire connection at J11 on PC board. | Secure wire connection. |
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify chamber temperature sensor is working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C568: COMPLETE MODE STEAM TEMP HARDWARE ITEMS NOT STERILE TURN POWER OFF/ON A/D converter on PC Board reports a steam temperature input value outside the normal limits. |
Chamber temperature sensor disconnected from PC Board. | Check chamber temperature sensor wire connection at J11 on PC board. | Secure wire connection. |
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify chamber temperature sensor is working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C570: POWER UP MODE STEAM TEMP OVER LIMIT ITEMS NOT STERILE TURN POWER OFF/ON Steam temperature greater than 285° F (140.6° C) |
Steam not being released from chamber. | Check for obstruction in plastic tube connecting unit to external condensing tank | Unkink plastic tube, remove obstruction, or replace. |
Check copper coil in external condensing tank for blockage or damage. | Clear obstruction or replace copper coil. | ||
Check vent port in chamber for blockage. Check filter for blockage. | Clear obstruction in vent port. Clean or replace filter. | ||
Check vent valve for blockage. Put unit into Service Diagnostics and check vent valve operation. | Clean or replace vent valve. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify boiler and chamber temperature sensors are working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C571: SELECT MODE STEAM TEMP OVER LIMIT ITEMS NOT STERILE TURN POWER OFF/ON Steam temperature greater than 285° F (140.6° C) |
Steam not being released from chamber. | Check for obstruction in plastic tube connecting unit to external condensing tank | Unkink plastic tube, remove obstruction, or replace. |
Check copper coil in external condensing tank for blockage or damage. | Clear obstruction or replace copper coil. | ||
Check vent port in chamber for blockage. Check filter for blockage. | Clear obstruction in vent port. Clean or replace filter. | ||
Check vent valve for blockage. Put unit into Service Diagnostics and check vent valve operation. | Clean or replace vent valve. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify boiler and chamber temperature sensors are working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C572: CLOSE MODE STEAM TEMP OVER LIMIT ITEMS NOT STERILE TURN POWER OFF/ON Steam temperature greater than 285° F (140.6° C) |
Steam not being released from chamber. | Check for obstruction in plastic tube connecting unit to external condensing tank | Unkink plastic tube, remove obstruction, or replace. |
Check copper coil in external condensing tank for blockage or damage. | Clear obstruction or replace copper coil. | ||
Check vent port in chamber for blockage. Check filter for blockage. | Clear obstruction in vent port. Clean or replace filter. | ||
Check vent valve for blockage. Put unit into Service Diagnostics and check vent valve operation. | Clean or replace vent valve. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify boiler and chamber temperature sensors are working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C573: HEAT UP MODE STEAM TEMP OVER LIMIT ITEMS NOT STERILE TURN POWER OFF/ON Steam temperature greater than 285° F (140.6° C) |
Steam not being released from chamber. | Check for obstruction in plastic tube connecting unit to external condensing tank | Unkink plastic tube, remove obstruction, or replace. |
Check copper coil in external condensing tank for blockage or damage. | Clear obstruction or replace copper coil. | ||
Check vent port in chamber for blockage. Check filter for blockage. | Clear obstruction in vent port. Clean or replace filter. | ||
Check vent valve for blockage. Put unit into Service Diagnostics and check vent valve operation. | Clean or replace vent valve. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify boiler and chamber temperature sensors are working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C574: STERILIZE MODE STEAM TEMP OVER LIMIT ITEMS NOT STERILE TURN POWER OFF/ON Steam temperature greater than 285° F (140.6° C) |
Steam not being released from chamber. | Check for obstruction in plastic tube connecting unit to external condensing tank | Unkink plastic tube, remove obstruction, or replace. |
Check copper coil in external condensing tank for blockage or damage. | Clear obstruction or replace copper coil. | ||
Check vent port in chamber for blockage. Check filter for blockage. | Clear obstruction in vent port. Clean or replace filter. | ||
Check vent valve for blockage. Put unit into Service Diagnostics and check vent valve operation. | Clean or replace vent valve. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify boiler and chamber temperature sensors are working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C575: VENT MODE STEAM TEMP OVER LIMIT ITEMS NOT STERILE TURN POWER OFF/ON Steam temperature greater than 285° F (140.6° C) |
Steam not being released from chamber. | Check for obstruction in plastic tube connecting unit to external condensing tank | Unkink plastic tube, remove obstruction, or replace. |
Check copper coil in external condensing tank for blockage or damage. | Clear obstruction or replace copper coil. | ||
Check vent port in chamber for blockage. Check filter for blockage. | Clear obstruction in vent port. Clean or replace filter. | ||
Check vent valve for blockage. Put unit into Service Diagnostics and check vent valve operation. | Clean or replace vent valve. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify boiler and chamber temperature sensors are working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C576: OPEN MODE STEAM TEMP OVER LIMIT ITEMS NOT STERILE TURN POWER OFF/ON Steam temperature greater than 285° F (140.6° C) |
Steam not being released from chamber. | Check for obstruction in plastic tube connecting unit to external condensing tank | Unkink plastic tube, remove obstruction, or replace. |
Check copper coil in external condensing tank for blockage or damage. | Clear obstruction or replace copper coil. | ||
Check vent port in chamber for blockage. Check filter for blockage. | Clear obstruction in vent port. Clean or replace filter. | ||
Check vent valve for blockage. Put unit into Service Diagnostics and check vent valve operation. | Clean or replace vent valve. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify boiler and chamber temperature sensors are working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C577: DRY MODE STEAM TEMP OVER LIMIT ITEMS NOT STERILE TURN POWER OFF/ON Steam temperature greater than 285° F (140.6° C) |
Steam not being released from chamber. | Check for obstruction in plastic tube connecting unit to external condensing tank | Unkink plastic tube, remove obstruction, or replace. |
Check copper coil in external condensing tank for blockage or damage. | Clear obstruction or replace copper coil. | ||
Check vent port in chamber for blockage. Check filter for blockage. | Clear obstruction in vent port. Clean or replace filter. | ||
Check vent valve for blockage. Put unit into Service Diagnostics and check vent valve operation. | Clean or replace vent valve. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify boiler and chamber temperature sensors are working properly. | Replace PC board, if necessary. |

Display / Symptom | Cause | Check | Action |
---|---|---|---|
C578: COMPLETE MODE STEAM TEMP OVER LIMIT ITEMS NOT STERILE TURN POWER OFF/ON Steam temperature greater than 285° F (140.6° C) |
Steam not being released from chamber. | Check for obstruction in plastic tube connecting unit to external condensing tank | Unkink plastic tube, remove obstruction, or replace. |
Check copper coil in external condensing tank for blockage or damage. | Clear obstruction or replace copper coil. | ||
Check vent port in chamber for blockage. Check filter for blockage. | Clear obstruction in vent port. Clean or replace filter. | ||
Check vent valve for blockage. Put unit into Service Diagnostics and check vent valve operation. | Clean or replace vent valve. | ||
Chamber temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Clean or replace chamber temperature sensor. | |
Boiler temperature sensor not functioning properly. | Temperature Sensor Resistance Test. | Replace boiler temperature sensor. | |
PC Board is not processing temperature input(s) properly | Verify boiler and chamber temperature sensors are working properly. | Replace PC board, if necessary. |