Elevance® Delivery Troubleshooting Charts
ICM Screens Troubleshooting
Integration Control Module® (ICM) screen is not functioning
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Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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Screen is black. |
Screen in sleep mode. |
Check when unit was last used - must be within 15 seconds. |
Activate ICM. Pull smart handpiece or press a button on the control pad. Stepping on the footpedal also wakes the display if the last screen displayed had an air setting. |
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Master Switch Off or malfunctioning. |
Check if Master Switch is turned On. |
Turn Master Switch On. |
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Check if air is coming from purple tubing into Master Switch. |
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If Yes: |
Replace Master Switch. |
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If No: |
Go to the No Air Probable Cause. |
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No air. |
Check Facility air supply at compressor. |
Turn compressor on. |
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Check if the manual air shutoff is turned on in J-box. |
Turn on Manual Air Shutoff Valve. |
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Check if air is coming from Manual Air Shutoff Valve. |
Replace Manual Air Shutoff Valve. |
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Check air pressure from purple tube on main Air Pilot Valve in J-box. |
Clean or replace Air Pilot Valve. |
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If air pressure is present from Air Pilot Valve, then purple line is restricted. |
Contact an electrician. |
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No power. |
Check if power supply is plugged in - power LEDs should be illuminated. |
Plug in power supply. |
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Check facility power supply. |
Contact an electrician. |
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Check fuses in power supply. |
Replace fuse(s). |
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Check transformer voltage. |
Replace transformer. |
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24 volts AC should be present across the following Power Supply Unit connector pins: Pins 3 and 4 Pins 3 and 8 Pins 7 and 4 Pins 7 and 8 Refer to: Power Supply Connection Test Points |
Replace PC board in power supply |
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Display ribbon cable is disconnected from ICM. |
Remove top cover on delivery and check harness connection J3 on the interface board and J6 on the ICM. |
Secure (re-seat) ribbon cable connection to display. |
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Display ribbon cable is damaged/ malfunctioning |
Inspect ribbon cable for damage |
Replace ribbon cable |
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Faulty ICM. |
Check voltage from interface board to ribbon cable J3 |
Replace ICM |
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Interface board is malfunctioning. |
Check incoming voltage at J3 connector on the interface board. Should be 24 VAC. |
Replace interface board. |
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Screen is white. |
Display ribbon cable is disconnected from ICM |
Remove top cover on delivery and check harness connection J3 on the interface board and J6 on the ICM. |
Secure (re-seat) ribbon cable connection to display. Refer to: ICM |
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Display ribbon cable is damaged/ malfunctioning. |
Inspect ribbon cable for damage. |
Replace ribbon cable. |
Unit control pad buttons are not responding
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Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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Pressing any arrow button does nothing. |
Display ribbon cable is disconnected from ICM. |
Remove top cover on delivery and check harness connection J3 on the interface board and J6 on the ICM. |
Secure (re-seat) ribbon cable connection to display. Refer to: ICM |
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Display ribbon cable is damaged/ malfunctioning. |
Inspect ribbon cable for damage. |
Replace ribbon cable. |
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Faulty ICM. |
Check voltage from interface board to ribbon cable J3. |
Replace ICM. |
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Software locked up. |
Check if software has locked up previously. |
Cycle power to system - Flip Master Switch Off and On. |
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If issue is reoccurring . |
Reinstall software - Contact Midmark Technical Service. |
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Faulty ICM. |
If reinstallation of software does not correct issue. |
Replace ICM. |
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No chair movement |
Loose or disconnected LIN cable. |
Remove top cover on delivery and check for communication LED. |
Reseat LIN cable at ICM. |
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Check LEDs at chair PC board and power supply. |
Reseat LIN cable(s). |
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Check LED at coupler box. |
Reseat connections at coupler box. |
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Replace coupler box. |
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LIN cable damaged or faulty. |
Inspect LIN cable for damage. |
Replace LIN cable. |
Wrong screen displays for the handpiece pulled
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Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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Pulled a new handpiece but screen still shows the last handpiece’s screen. |
Pulled handpiece is not software controlled smart. |
Check if the handpiece pulled was syringe, camera, or curing light. |
Most syringes, cameras, and curing lights do not have control screens. |
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ICM not configured correctly. |
Press
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Refer to: Configuration / Handpiece Assignment |
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Handpiece holder sensor in incorrect position. |
Press Verify handpiece holder sensor is in the correct position on ICM. |
Place handpiece holder sensor in correct position. |
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Handpiece holder sensor is faulty. |
Press |
Replace handpiece holder sensor. |
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Handpiece holder sensor harness is damaged. |
Check if handpiece holder sensor harness is pinched or damaged. |
Replace handpiece holder sensor. |
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Pulled handpiece does not display on screen. |
ICM not configured correctly. |
Press |
Refer to: Configuration / Handpiece Assignment |
+ 
to enter the handpiece assignment screen.
+ Flush screen appears unexpectedly
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Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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Flush screen appears when a handpiece is pulled. |
More than one handpiece actuator is active. |
Make sure every handpiece is properly seated in its holder. Look in lower right-hand corner of ICM to verify all handpieces are seated. |
Properly return handpieces to holders. Press Press |
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Handpiece holder sensor is faulty. |
Press |
Replace handpiece holder sensor. |
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Handpiece holder sensor harness is damaged. |
Check if handpiece holder sensor harness is pinched or damaged. |
Replace handpiece holder sensor. |
to highlight EXIT.Cannot exit out of flush screen
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Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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Flush screen remains on display after handpieces are returned to holders. |
More than one handpiece actuator is active. |
Make sure every handpiece is properly seated in its holder. Look in lower right-hand corner of ICM, verify all handpieces are seated. |
Properly return handpieces to holders. Press Press |
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Handpiece holder sensor is faulty. |
Press |
Replace handpiece holder sensor. |
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Handpiece holder sensor harness is damaged. |
Check if handpiece holder sensor harness is pinched or damaged. |
Replace handpiece holder sensor. |
Screens appear in a language I do not understand
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Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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Screens do not appear in my language. |
Different user is selected. |
Return handpiece and allow Home screen to appear. |
Use Press |
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User preferences are set to a non-preferred language. |
Press |
Use Press |
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ICM malfunction. |
Check if preference cannot be changed or illegible characters are displayed |
Replace ICM. |
+ Real time clock not working
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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Set Date and Time screen appears when the unit is powered On. |
Unit has not been powered up for an extended time period. |
Press |
Leave unit power On for at least 30 minutes to charge the clock circuitry. |
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Capacitor is not charged on ICM. |
Check if the Unit has been powered on for an extended period of time but will not retain time. |
Replace ICM. |
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Date and time is incorrect or showing XX:XX:XX |
Unit power was not on for a sufficient amount of time to charge the clock circuity. |
Press |
Leave unit power On for at least 30 minutes to charge the clock circuitry. |
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Date / time was not modified when presented on Set Date and Time screen. |
Press |
Reset Date /Time |
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Capacitor is not charged on ICM. |
Check if the unit has been powered on for an extended period of time but will not retain time. |
Replace ICM |
Handpieces and Syringe Troubleshooting Chart
No handpiece works, Syringe does not work
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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There is no water or air present at any of the handpieces / syringe(s). |
Master Switch is Off. |
Check position of Master Switch. |
Toggle Master Switch On. |
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Master Switch is malfunctioning. |
Check air pressure at master switch output (1/8 Red tubing - 80 psi). |
Replace faulty Master Switch. Refer to: Master Switch Operation |
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No air. |
Check facility air supply at compressor. |
Turn compressor on. |
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Check if the manual air shutoff is turned on in J-box. |
Turn on Manual Air Shutoff Valve. |
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Check if air is coming from Manual Air Shutoff Valve. |
Replace Manual Air Shutoff Valve. |
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Check air pressure from purple tube on main Air Pilot Valve in J-box. |
Clean or replace Air Pilot Valve. |
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If air pressure is present from Air Pilot Valve, check Master Switch. If no air then purple line is restricted. |
Clear or unkink purple tubing. |
Handpieces will not run
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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Handpieces do not run or have water. Syringe works properly. |
Handpieces in wrong position. |
Check tubing from kink valve to handpiece holder for correct position. |
Place handpiece tubings in correct position. |
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ICM not configured correctly |
Press |
Reconfigure handpiece to proper position. |
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Restricted tubing between foot control and delivery head. |
Check orange and clear tubing from foot control through flex arm to delivery head. |
Correct restricted tubing. |
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Foot control is malfunctioning - stuck closed. |
Check air pressure at clear (undashed) foot control tubing to the unit. |
If there no air pressure - replace foot control assembly. Refer to: J-box Supply Connections |
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For these probable causes, place unit in Bypass Mode prior to moving forward. |
Interface Board malfunctioning. |
Check voltage going to water proportional valve. Perform a voltage test at interface board. Refer to:Interface Board |
Replace Interface Board |
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Check voltage going to air proportional valve. Perform a voltage test at interface board. Refer to:Interface Board |
Replace interface board |
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Water proportional valve restricted / malfunctioning. |
Check for water going to proportional valve. Check for kink / clog at main water line between the T and water proportional valve. |
Repair / Replace tubing. |
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Check water out of proportional valve. |
Replace Water Proportional Valve. |
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Air proportional valve restricted / malfunctioning |
Check for air coming out of the proportional valve. |
Replace air proportional valve. |
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Handpieces do not run or have water. Syringe has water, but no air. |
Tubing from air regulator kinked, blocked, damaged or disconnected. |
Air regulator is set too low or malfunctioning. |
Adjust / Replace Air Regulator |
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Check clear tubing, from foot control, and 1/8 yellow tubing, umbilical to syringe, for kinks, clogs, or disconnections. |
Repair / Replace tubing. |
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Handpieces have water, but do not run. Syringe works properly. |
Air proportional valve restricted / malfunctioning |
Place unit in Bypass Mode if functions as intended. |
Replace air proportional valve. |
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Tubing is kinked, clogged or disconnected between Jbox and Delivery Unit. |
Check (normal mode) clear undashed tubing, from foot control, and 1/8 yellow tubing, from the umbilical to the syringe, for kinks, clogs, or disconnections. |
Repair / Replace tubing. |
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One handpiece does not run, but has water and air. All other handpieces work properly. |
Handpiece is defective. |
Swap handpiece with a known working handpiece. |
Contact handpiece manufacturer. |
No water to handpieces or syringe
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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With the City / Bottle Selector Valve in the City position, there is no water to handpieces or syringe. Bottle position functions properly. |
City / Bottle Selector Valve malfunction. |
Disconnect incoming City water line from City / Bottle Selector Valve and check for water. |
Replace City / Bottle Selector Valve |
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Manual shutoff valve in J-box for Water is turned Off. |
Check shutoff Valve in J-box. |
Turn shutoff valve on. |
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If shutoff Valve is on and no water is present: |
Contact an authorized plumber. |
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Water pilot shutoff valve in J-box is malfunctioning. |
Check if air is present at the red tubing. If not, move to solution column. |
Replace water pilot shut off valve. |
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Check if water is coming out of the water pilot shutoff valve. If not, move to solution column. |
Replace water pilot shutoff valve. |
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Water regulator valve in J-box is set too low or malfunctioning. |
Check water pressure out of the regulator. The recommended setting is 30 psi. |
Adjust water regulator. |
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Check water output from regulator. |
Replace water regulator |
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Kinked, clogged or disconnected tubing between water regulator and unit head. |
Check blue tubing from water regulator to unit head. |
Repair / Replace tubing. |
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With the City / Bottle Selector Valve in the Bottle position, there is no water to handpieces or syringe. City position functions properly. |
No water |
Water bottle is empty. |
Fill water bottle. |
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Water bottle o-ring damaged or missing. |
Check for air leaking from top of water bottle. |
Replace water bottle o-ring or quick connect assembly. |
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Water bottle air in-line regulator malfunction. |
Check for air on both sides of the regulator. Refer to: Tubing Diagram |
Replace regulator. |
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Kinked, clogged or disconnected tubing. |
Check 1/8 yellow tubing from water bottle inline air regulator to water bottle cap. |
Repair / Replace tubing. |
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Check 1/8 blue tubing from water bottle cap to water selector valve. |
Repair / Replace tubing. |
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City / Bottle selector valve malfunctioning. |
Disconnect 1/8 blue tubing from the water bottle at the water selector valve and check for water pressure. Refer to: Tubing Diagram |
Replace City / Bottle Selector Valve |
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No water to handpieces or syringe if the City / Bottle selector valve is in either position. |
Kinked, clogged or disconnected tubing. |
Check incoming 1/8 blue tubing at the main water line in the unit head. |
Repair / Replace tubing. |
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City / Bottle selector valve malfunctioning. |
Disconnect outgoing water line from City / Bottle selector valve and check for water pressure. Refer to: Tubing Diagram |
Replace City / Bottle Selector Valve |
No water to quick connect
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Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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No water to the quick connect. |
Kinked, clogged or disconnected tubing. |
Check blue tubing between the quick connect and the T. |
Repair / Replace tubing. |
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Defective quick connect. |
With water present to the quick connect and the male adapter plugged in and no water out. |
Replace female quick connect. |
No air to the quick connect
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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No air to the quick connect. |
Kinked, clogged or disconnected tubing. |
Check yellow tubing between the quick connect and the T. |
Repair / Replace tubing. |
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Defective quick connect. |
With air present to the quick connect and the male adapter plugged in and no air out. |
Replace female quick connect. |
No water to handpiece(s), Syringe works properly
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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All handpieces run and syringe works properly, but there is no water to any of the handpieces. |
Water Selector Switch on foot control and water button on ICM are turned Off. |
Check Water Selector Switch on foot control and water button on ICM. |
Turn on Water selector switch and/or ICM. |
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If ICM is off, Water Selector Switch on foot control is malfunctioning. |
Check orange tubing out of the foot control for air pressure. |
Replace foot control water selector switch. |
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Check incoming air to the water selector switch. |
Replace foot control. |
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Water proportional valve malfunctioning. |
In normal mode, check for output water from the proportional valve. |
Replace proportional valve. |
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Flip water toggle to Bypass and open water adjustment valve. Water Selector Switch on foot control or water button must be On. If handpiece has water check voltage to proportional valve. Refer to: Interface Board |
If voltage is present, replace proportional valve. |
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Flip water toggle to Bypass and open water adjustment valve. Water Selector Switch on foot control or water button must be On. If handpiece has water check voltage to proportional valve. Refer to: Interface Board |
If voltage is not present, replace Interface Board. |
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Kinked, clogged or disconnected tubing. |
Check incoming 1/8 orange tubing from the umbilical. |
Repair / Replace tubing. |
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Handpiece runs, but there is no water to that handpiece. Other handpieces work properly. |
ICM not set up correctly. |
Check water % on ICM. |
Adjust ICM water %. |
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Kinked, clogged or disconnected tubing. |
Check 1/8 blue tubing in the unit head. |
Repair / Replace tubing. |
Heated Syringe malfunctioning
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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Water not heating. |
Electrical connections are loose or disconnected. |
Check wiring between heated syringe module and syringe tubing. Refer to: Standard Syringe |
Secure/Replace electrical connection |
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Check syringe tubing for broken wire. |
Replace syringe tubing |
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Heated syringe module malfunctioning. |
Check output voltage from heated syringe module. |
Replace heated syringe module. |
Water leaks from handpiece when pulled from holder
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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When any handpiece is pulled, water comes out without pressing foot pedal. |
Coolant water signal air (orange tubing) isn’t bleeding off. |
Check for kinks in the orange tubing. |
Repair / Replace tubing. |
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Disconnect orange tubing and check for residual air pressure |
Replace wet / dry toggle. |
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Water pilot valve is malfunctioning. |
Pull outgoing water line. If water is constant, check orange tubing. If air is not present, move to the solution column. |
Replace water pilot valve. |
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Residual pressure in drive air line. |
Check LED on water solenoid pilot valve. If it remains On for more than one or two seconds after handpiece is returned, drive air bleed needs adjustment. |
Adjust drive air bleed off valve. |
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Interface Board malfunctioning. |
Check LED on water solenoid pilot valve. If it remains On for more than one or two seconds after handpiece is returned, pull the clear tubing off the pressure sensor. If no air pressure, move to the solution column. |
Replace Interface Board |
All handpieces run, but do not function properly
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
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Water sputters when handpiece is used. |
Air in lines. |
Check for air in coolant lines. |
Perform a flush operation. Refer to: Flush Operations |
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With water selector valve (City / Bottle toggle switch) in either position, water pressure is too low at all handpieces. |
Kinked, clogged or disconnected tubing from the regulator to the City / Bottle selector switch. |
Check blue tubing from water regulator to City / Bottle selector switch. |
Repair / Replace tubing. |
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Kinked, clogged or disconnected tubing from the water bottle to the City / Bottle selector switch. |
Check blue tubing from bottle to City / Bottle selector switch. |
Repair / Replace tubing. |
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Kinked, clogged or disconnected tubing between City / Bottle selector switch and unit head. |
Check tubing from City / Bottle selector to unit head. |
Repair / Replace tubing. |
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With City / Bottle selector switch in the City position, water pressure is too low at all handpieces and syringe(s). In Bottle position, water pressure is normal. |
Water regulator is set to low. |
Check Water regulator gauge should be set to 30 PSI. |
Adjust water regulator to 30 PSI. |
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If unable to adjust, move to solution column. |
Clean / Replace Regulator |
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Kinked, clogged or disconnected tubing from the regulator to the City / Bottle selector switch. |
Check blue tubing from water regulator to City / Bottle selector switch. |
Repair / Replace tubing. |
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Kinked, clogged or disconnected tubing between City / Bottle selector switch and unit head. |
Check tubing from City / Bottle selector to unit head. |
Repair / Replace tubing. |
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With City / Bottle selector switch in the Bottle position, water pressure is too low at all handpieces and syringe(s). In City position, water pressure is normal. |
Kinked, clogged or disconnected tubing from the bottle to the City / Bottle selector switch. |
Check blue tubing from bottle to City / Bottle selector switch. |
Repair / Replace tubing. |
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Kinked, clogged or disconnected tubing between City / Bottle selector switch and unit head. |
Check tubing from City / Bottle selector to unit head. |
Repair / Replace tubing. |
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Water Bottle o-ring leaking |
Check for air leaking from top of water bottle. |
Replace water bottle o-ring. |
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Replace quick connect assembly. |
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While one handpiece is in use, one or more of the other handpieces are running while in the holders. |
Handpiece is not in holder properly. |
Check kink valve. If it is unkinked, make sure handpieces are fully seated in holders. |
Place handpiece in holder properly. |
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Handpiece actuator assembly is out of adjustment. |
Check to see if kink valve closes when handpiece is inserted in holder. |
Adjust handpiece actuator valve until the kink valve is closed. |
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Handpiece actuator assembly is malfunctioning - stuck closed. |
Check to see if kink valve of unused handpiece is unkinked even though handpiece is in holder. |
Replace handpiece actuator assembly. |
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Kink valve is malfunctioning. |
Pull purple tubing off of the kink valve. If air is present, move to the solution column. |
Replace Kink Valve |
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Handpiece runs momentarily after it is removed from the handpiece holder even though the foot pedal is not pressed. |
Foot Control Throttle Valve is not bleeding off. |
Disconnect 5/16 clear tubing from foot control tubing in J-box. Check for residual air pressure. Residual air pressure indicates bleed port is not working. |
Replace foot control assembly. |
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Drive Air not bleeding off going to the Interface Board. |
Disconnect 1/8 clear tubing from drive air bleed off fitting in unit. Residual air pressure indicates bleed fitting is out of adjustment or bad. |
Adjust or replace drive air bleed off fitting. |
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Master Switch is turned Off, but kink valves do not unkink. |
Foot Control Throttle Valve is not bleeding off. |
Disconnect 5/16 clear tubing from foot control tubing in J-box. Check for residual air pressure. Residual air pressure indicates bleed port is not working. |
Replace foot control assembly. |
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Master Switch malfunctioning - stuck open. |
Remove red tubing from Master Switch. If constant air is present with the Master Switch off, move to the solution column. |
Replace master switch. |
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Coolant Air only is not working. |
Kinked, clogged or disconnected tubing between throttle valve and coolant air adjustment valve. |
Check green tubing from the throttle valve to the coolant air adjustment valve. |
Repair / Replace tubing. |
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Coolant Air adjustment valve malfunctioning. |
Check if air is present from the output side of the coolant air adjustment valve. If air pressure is low, move to the solution column. |
Adjust Coolant Air valve. |
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Check if air is present from the output side of the coolant air adjustment valve. If air is not present, move to the solution column. |
Replace Coolant Air adjustment valve. |
Handpieces work properly, Syringe has no air
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
Syringe has no air. |
Kinked, clogged or disconnected yellow tubing. |
Check yellow tubing between the Jbox and the syringe air adjustment valve. |
Repair / Replace tubing. |
|
Check yellow tubing where it connects to the syringe tubing. |
Repair / Replace tubing. |
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Check if air is present at syringe, if present. |
Replace syringe buttons. |
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Syringe air adjustment valve malfunctioning. |
Check if air is present from the output side of the syringe air adjustment valve. If air pressure is low, move to the solution column. |
Adjust Syringe air valve. |
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Check if air is present from the output side of the syringe air adjustment valve. If air is not present, move to the solution column. |
Replace Syringe air adjustment valve. |
No water to syringe, Handpieces work properly
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
No water is present at syringe. |
Delivery system off. |
Check if Delivery system Master Switch is turned on. |
Turn On Master Switch. |
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Water adjustment valve is malfunctioning. |
Remove blue outgoing water line from water adjustment valve and check if water is present. If no water is present, move to the solution column. |
Replace water adjustment valve. |
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If water is present, check blue tubing between the water adjustment valve and the syringe. |
Repair / Replace tubing. |
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Check if water is present at syringe, if present, move to the solution column. |
Replace syringe buttons. |
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Kinked, clogged or disconnected blue tubing. |
Check blue tubing from T to syringe water adjustment valve. |
Repair / Replace tubing. |
Bien Air Handpieces Troubleshooting Chart
Bien Air handpiece does not work, All the other handpieces work OK
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
Error Code |
Bien Air handpiece assembly malfunction. |
Refer to: ICM Error Codes Troubleshooting Chart for more information. |
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Bien Air handpiece is pulled but Bien Air screen does not appear. |
Handpiece in the wrong holder position. |
Check if tubing aligns with the proper opening in the bottom of the unit. |
Place Handpiece in correct holder position. |
|
Handpiece holder sensor is faulty. |
Press |
Replace handpiece holder sensor. |
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ICM not configured correctly. |
Press |
Refer to:Configuration / Handpiece Assignment |
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Bien Air handpiece is pulled, Bien Air screen appears but handpiece does not work. |
Kinked, clogged or disconnected cloudy / clear tubing to the Bien Air board. |
Check cloudy / clear tubing between the drive air Tee and the Bien Air board. |
Repair / Replace tubing. |
|
Electrical connections are loose or disconnected. |
Check Ribbon Cable between Bien Air board and the Interface board. Refer to: Bien Air Electric Handpiece Connection Illustrations |
Secure / Replace ribbon cable |
|
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Check brown and white wires between the converter and Bien Air board. Refer to: Bien Air Electric Handpiece Connection Illustrations |
Secure / Replace wires |
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Check the black wires from the Interface Board to the converter. Refer to: Bien Air Electric Handpiece Connection Illustrations |
Secure / Replace wires. |
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|
Check the harness from the Bien Air Board to the handpiece tubing. Refer to: Bien Air Electric Handpiece Connection Illustrations |
Secure / Replace Harness |
LED light on Bien Air handpiece is not working
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
Handpiece works OK, but LED lights do not come on. |
Light turned Off on the Bien Air control screen. (ICM) |
Look for light On indicator Refer to: Bien Air Screens |
On ICM, turn Bien Air LED light on. |
|
Electrical connections are loose or disconnected. |
Check Molex and wiring connections. Refer to: Bien Air Electric Handpiece Connection Illustrations |
Secure / Replace electrical Connection |
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LED light failure. |
Check for another Bien Air motor in the office. If available, swap motors. Does the issue follow the motor or remain at the unit? If the issue follows the motor, move to the solution column. |
Replace Bien Air motor. |
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If the issue remains at the unit, move to the solution column. |
Contact Bien Air service representative to service components. |
on control screen. Scaler Handpieces Troubleshooting Chart
Water to scaler is always On, Cannot turn water off
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
With wet / dry toggle on the foot control in the dry position, water is still present. |
The water flow to the scalers is always on. Flow can be adjusted to very little flow. |
Water flow on Cavitron scaler is controlled by an adjustment knob at the bottom of the handpiece. Water flow on Satelec scalers is controlled on the ICM screen. |
Water can not be turned off. Scaler manufacturers do not recommend operating without water in most typical procedures. Check with them for more specific details. |
Cavitron scaler does not work
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
With Cavitron scaler pulled, correct screen displays, but scaler does not work. |
Electrical connections are loose or disconnected. |
Check Molex and wiring connections. Refer to: Cavitron Scaler Connection Illustrations |
Secure / Replace electrical Connection |
|
With Cavitron scaler pulled, wrong screen displays. |
Handpieces in wrong position. |
Check tubing from kink valve to handpiece holder for correct position. |
Place handpiece tubings in correct position. |
|
|
ICM not configured correctly. |
Press |
Reconfigure handpiece to proper position. |
|
Tip is not tight enough. |
Check that tip is tight. |
Tighten tip using the wrench. |
|
|
Tip is worn. |
Check tip versus your tipcard. |
Change tip. |
|
|
Scaler handpiece is damaged. |
Swap out scaler handpiece with a known working handpiece. If scaler operates properly, scaler is defective. |
Replace Scaler Kit |
|
|
Cavitron scaler will not enter boost mode. |
Software bug in the Cavitron's controller. |
Check revision # on the bottom of the module, if revision 4, move to the solution column. |
Replace Cavitron Scaler |
Boost does not work on Cavitron scaler
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
Boost feature does not activate. |
Boost is only available when the intensity is 35% or less AND the foot pedal is pressed fully down. |
Check the boost status indicator at the bottom of the control screen to determine when boost is available. Refer to: Dentsply Cavitron Scaler Control Screen |
Decrease to less than 35% if you want the boost active. |
|
Electrical connections are loose or disconnected. |
Check Molex and wiring connections. Refer to: Cavitron Scaler Connection Illustration |
Secure / Replace electrical Connection |
Cavitron scaler, too much or too little water
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
Boost feature does not activate. |
Cavitron scaler water needs to be increased or decreased. |
N/A |
Adjust control on handpiece handle to increase or decrease water volume, but it can not be turned off. |
Satelec Scaler does not work
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
With Satelec scaler pulled, correct screen displays, but scaler does not work. |
Electrical connections are loose or disconnected. |
Check Molex and wiring connections. Refer to: Satelec Scaler Connection Illustrations |
Secure / Replace electrical connection. |
|
With Satelec scaler pulled, wrong screen displays. |
Handpieces in wrong position |
Check tubing from kink valve to handpiece holder for correct position. |
Place handpiece tubings in correct position. |
|
ICM not configured correctly. |
Press |
Reconfigure handpiece to proper position. |
|
|
Tip is not tight enough. |
Check that tip is tight. |
Tighten tip using the wrench. |
|
|
Tip is worn. |
Check tip versus your tipcard. |
Change tip. |
|
|
Scaler handpiece is damaged. |
Swap out scaler handpiece with a known working handpiece. If scaler operates properly, scaler is defective. |
Replace Scaler Kit |
LED light does not work on Satelec scaler
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
No light. |
Not all models have LED lights. |
Do you have the LED model handpiece and control module? |
Contact Midmark Technical Service. |
|
Electrical connections are loose or disconnected. |
Check Molex and wiring connections. Refer to: Satelec Scaler Connection Illustrations |
Secure / Replace electrical Connection |
|
|
LED light failed. |
Check LED Scaler. |
Replace Satelec scaler handpiece. |
Satelec scaler, too much or too little water
|
Probable Cause |
Check |
Solution |
|---|---|---|
|
Satelec scaler water needs to be increased or decreased. |
N/A |
Adjust control on ICM to increase or decrease water volume, but it can not be turned off. Refer to: Satelec Scaler Control Screen
|
Air Turbines / Curing Lights / Illuminated HPs Troubleshooting Chart
Air Turbine handpiece not working
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
No air at handpiece. |
ICM air setting is not adjusted. |
Check with handpiece pulled the air setting on the ICM. |
Press |
|
Interface board not powering up. |
Check incoming voltage at the J3 connector (red wires) on the Interface board. If no power, move to the solution column. |
Turn unit on. |
|
|
Tubing from air regulator kinked, clogged or disconnected. |
Air regulator is set too low or malfunctioning. |
Adjust / Replace the Air regulator |
|
|
Foot control is malfunctioning -stuck closed. |
Check air pressure at clear (undashed) foot control tubing to the unit. |
If there is no air pressure - replace foot control assembly. Refer to: J-box Supply Connections |
|
|
Electrical connections are loose or disconnected. |
Check Molex and wiring connections at the interface board from the air proportional valve. |
Secure / Replace electrical Connection |
|
|
Check connections at interface board. |
Secure harness, module and interface board connections. |
||
|
Interface board not outputting voltage to air proportional valve. |
The output voltage to the air proportional valve varies with the ICM display setting. When ICM setting is 100%, output is 12.0 volts, when 50%, output is 5.6 volts and when 0%, output is zero volts. |
||
|
Air proportional valve restricted/ malfunctioning. |
Place Unit In Bypass Mode if functions as intended. |
Replace air proportional valve. |
|
|
Handpiece actuator (normally closed) is malfunctioning (stuck open) keeping the kink valve kinked. |
Remove handpiece from holder, then remove purple tubing at the kink valve, check if there is constant air flow. |
Replace Actuator Valve. |
|
|
With air turbine handpiece pulled, wrong screen display. |
Handpieces in wrong position. |
Check tubing from kink valve to handpiece holder for correct position |
Place handpiece tubings in correct position |
|
ICM not configured correctly |
Press |
Refer to: Configuration / Handpiece Assignment |
|
|
More than one handpiece actuator is active. |
Make sure every handpiece is properly seated in its holder. Look in lower right-hand corner of ICM to verify all handpieces are seated. |
Properly return handpieces to holders. Press Press |
|
|
Handpiece holder sensor is faulty |
Press |
Replace handpiece holder sensor |
|
|
Handpiece holder sensor harness is damaged. |
Check if handpiece holder sensor harness is pinched or damaged. |
Replace handpiece holder sensor |
|
|
Defective handpiece. |
Swap handpiece with a known working handpiece. |
Contact handpiece manufacturer. |
Curing Light does not
work
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
| Curing light pulled and the light is not present. | Electrical connections are loose or disconnected. |
Check Molex and wiring connections. Refer to:Curing Light Connections |
Secure / Replace electrical Connection |
| Interface Board malfunctioning. | Check Voltage going to Curing Light (24 VAC). Refer to: Voltage test at Interface board | Replace Interface Board. | |
|
Check voltage going to Curing Light Power Module. Perform voltage test (24 VAC): Refer to: Air Turbine/ Illuminated Handpiece Connection Illustrations |
Replace both black and black (or red) wires from interface board to power module. | ||
| Power Module malfunctioning | Check voltage (5 VDC) from the curing light power module to the curing light. | Replace curing light power module. | |
| Defective Handpiece. | Swap curing light with a known working one. | Contact curing light manufacturer. |
Illuminated Handpiece malfunctioning
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
| Handpiece does not light. | Handpiece in the wrong holder position. | Does tubing in holder align with proper opening in the bottom of the unit? | Place handpiece in the correct holder position. |
| Transformer unplugged or disconnected. |
Check if J-box transformer is plugged into the wall. Refer to: Air Turbine/ Illuminated Handpiece Connection Illustrations |
Plug transformer into facility outlet. | |
| Transformer malfunctioning. | Check output voltage at the spade connectors: Should be 9VDC. | Replace Transformer. | |
| Transformer spade connections loose/broken. |
Check spade connections between the transformer harness and the umbilical. Refer to:Air Turbine/ Illuminated Handpiece Connection Illustrations |
Secure / Replace spade connections. | |
| Electrical connections are loose or disconnected. | Check incoming voltage at the power pack. (9VDC) | Secure / Replace electrical connection. | |
| With handpiece pulled and rheostat engaged check outgoing voltage at the power pack. The is range between 2.7-3.9 VDC. | |||
| Power Pack malfunctioning. | No outgoing voltage from power pack. | Replace power pack. | |
| No air to the power pack. | Follow tubing from the Tee between the output side of the kink valve and the check valve. Check if air is present when foot control is activated and handpiece is pulled. If no air tubing could be kinked or clogged, move to the solution column. | Secure / Replace tubing. | |
| If air is present: | Replace power pack. | ||
| Handpiece is always illuminated. | Power Pack malfunctioning | Check for constant air to the power pack from 1/4 inch tubing for the handpiece in question. If constant air check for kinks/clogs to keep the tubing from bleeding off. | Secure / Replace tubing. |
| If no air is present: | Replace power pack. | ||
| Handpiece illuminates when another handpiece is activated. | Supply air line is hooked up incorrectly. | Check location of Tee if between the check valve and the kink valve. | Replace Check Valve. |
| If between the check valve and interface board: | Relocate Tee between the check valve and kink valve. |
Assistant’s Unit / European Assistant’s Unit Troubleshooting Chart
No water to assistant syringe
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
No water is present at syringe. |
Delivery system is off |
Check if Delivery system master switch is turned on. |
Turn On master switch. |
|
Master Switch is malfunctioning. |
Check air pressure at master switch output (1/8 Red tubing - 80 psi). |
Replace faulty master switch. Refer to: Master Switch |
|
|
Water pinch valve closed. |
Check if water pinch valve is tightened all the way kinking the water tubing off completely. |
Adjust water pinch valve to desired water flow. |
|
|
Kinked, clogged or disconnected blue tubing. |
Check water where the assistant unit mounts to the chair or to the console box. |
|
|
|
If no water: |
See next step |
||
|
Check tubing from City / Bottle Selector Valve to assistant head. |
Repair / Replace tubing. |
||
|
City / Bottle Selector Valve malfunction. |
Disconnect incoming City water line from City / Bottle Selector Valve and check for water. |
Replace City / Bottle Selector Valve |
|
|
Kinked, clogged or disconnected blue tubing. |
Check blue tubing from bottle to City / Bottle selector switch. |
Repair / Replace tubing. |
|
|
Check blue tubing from water regulator to City / Bottle selector switch. |
Repair / Replace tubing. |
||
|
Water regulator valve in J-box is set too low or malfunctioning. |
Check Water pressure out of the regulator. The recommended setting is 30 psi. |
Adjust water regulator. |
|
|
Check water output from regulator. |
Replace water regulator. |
||
|
If water present: |
See next step |
||
|
Kinked, clogged or disconnected blue tubing. |
Check blue tubing where it connects to the syringe tubing. |
Repair / Replace tubing. |
|
|
Check if water is present at syringe. If present, move to the solution column. |
Replace syringe buttons. |
No air to assistant syringe
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
No air is present at syringe. |
Delivery system is off. |
Check if Delivery system master switch is turned on. |
Turn On master switch. |
|
Master Switch is malfunctioning. |
Check air pressure at master switch output (1/8 Red tubing - 80 psi). |
Replace faulty master switch. See Master Switch. |
|
|
Air pinch valve closed. |
Check if air pinch valve is tightened all the way kinking the air tubing off completely. |
Adjust air pinch valve to desired air flow. |
|
|
Kinked, clogged or disconnected yellow tubing. |
Check air where the assistant unit mounts to the chair or to the console box. |
|
|
|
If no air: |
See next step |
||
|
Air regulator valve in J-box is set too low or malfunctioning. |
Check air pressure out of the regulator. The recommended setting is 80 psi. |
Adjust air regulator. |
|
|
Check air output from regulator. |
Replace air regulator |
||
|
If air present: |
See next step |
||
|
Kinked, clogged or disconnected yellow tubing. |
Check yellow tubing where it connects to the syringe tubing. |
Repair / Replace tubing. |
|
|
Check if air is present at syringe. If present, move to the solution column. |
Replace syringe buttons. |
Saliva ejector or HVE does not work
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
No suction. |
Vacuum is turned Off or malfunctioning. |
Check if vacuum is turned on. |
Turn on vacuum. |
|
If vacuum is turned on and still malfunctioning. |
Contact an authorized service provider. |
||
|
Kinked, clogged or disconnected vacuum tubing. |
Check grey vacuum tubing from assistant’s unit to vacuum connection in the J-box for damage or disconnected tubing. |
Repair / Replace tubing. |
|
|
Additionally, for European Assistant’s Unit’s ONLY. |
Saliva ejector and/or HVE actuator assembly is malfunctioning. |
Check if HVE/SE actuator is opening when valve is pulled. If not, move to the solution column. |
Adjust HVE/SE actuator valve assembly. |
Touchpad on assistance unit is malfunctioning
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
Chair does not move when pressing a button on the touchpad.
|
Electrical connections are loose or disconnected.
|
Check if chair has power. |
Plug chair in. |
|
Check if both LEDs on assistant’s Interface Board are illuminated. If not: |
Go to next check. |
||
|
Check for broken wires between the main PC board and the LIN connector. Refer to: Assistant's Unit Tubing |
Secure / Replace LIN cable |
||
|
Check for broken wires between the LIN connector and the touchpad. Refer to: Assistant's Unit Tubing |
Secure / Replace LIN cable |
||
|
Assistants Interface board malfunctioning. |
Check if both LEDs on assistant’s touchpad are illuminated, if yes: |
Replace assistants interface board. |
|
|
Touchpad malfunctioning. |
Check if both LEDs on assistant’s touchpad are illuminated, if communication light only is on, move to the solution column. |
Replace Assistance touchpad. |
Cuspidor Troubleshooting Chart
No water at cup fill or bowl rinse
| Symptom | Probable Cause | Check | Solution |
|---|---|---|---|
|
Touching either E-field Sensor does not activate water. |
Electrical connections are loose or disconnected. |
Check if chair has power. |
Plug chair in. |
|
Master Switch is malfunctioning. |
Check air pressure at master switch output (1/8 Red tubing - 80 psi). |
Replace faulty master switch. Refer to: Master Switch |
|
|
Manual shutoff valve in J-box for water is turned Off. |
Check shutoff valve in Jbox. |
Turn shutoff valve on. |
|
|
Water pilot shutoff valve in J-box is malfunctioning. |
Check if air is present at the red tubing. If not, Refer to: J-box Supply Connections |
||
|
Check if water is coming out of the water pilot shutoff valve. If not, Refer to: J-box Supply Connections |
Replace water pilot shutoff valve. | ||
|
Kinked, clogged or disconnected tubing between water pilot shutoff valve and cuspidor.. |
Check 1/4" blue tubing from the Pilot shutoff valve to the cuspidor. |
Repair / Replace tubing. |
|
|
Pilot Operate Water Valves malfunctioning. |
Check for constant water coming into the Pilot operated water valves. |
See next Check |
|
|
Activate the E-Field sensor and check for air input into the valve. If air is present and no water output from the pilot valve: |
Replace pilot operate water valve. |
||
|
Activate the E-Field sensor and check for air input into the valve. If air is present and there is water output from the pilot valve: |
Repair / Replace tubing. |
||
|
Clogged barb fitting in the housing. |
Check tubing feeding the cuspidor, if water present: |
Replace Barb Fitting. |
|
|
Manual shutoff valve in J-box for air is turned Off. |
Check shutoff Valve in J-box. |
Turn shutoff valve on. |
|
|
Air pilot shutoff valve in J-box is malfunctioning. |
Check if air is present at the red tubing. Reference J-box Supply Connections If not: |
Replace air pilot shutoff valve. |
|
|
Check if air is coming out of the air pilot shutoff valve. If not, Refer to: J-box Supply Connections |
Replace air pilot shutoff valve. |
||
|
Kinked, clogged or disconnected tubing between air regulator and Solenoid Valve. |
Check 1/8" yellow tubing from the regulator to the solenoid. |
Repair / Replace tubing. |
|
|
Activate the E-Field sensor and check for air output of solenoid. If air is present, check air at pilot operated water valve. If no air: |
Repair / Replace tubing. |
||
|
Activate the E-Field sensor and check for air output of solenoid. If air is present, check air at pilot operated water valve. If air is not present: |
Replace pilot operate water valve. |
||
|
Lockout feature is active. |
Check Lockout by tapping the program button 3 times. Listen for beeps. If 2 beeps: |
Activate cuspidor the cuspidor lockout has been deactivated. |
|
|
Check Lockout by tapping the program button 3 times. Listen for beeps. If 3 beeps: |
Deactivate Cuspidor lockout. |
||
|
E-field sensor Electrical connections are loose, damaged or disconnected. |
Remove bottom cover from cuspidor and check electrical connectors from e-field sensor to cuspidor PC board. Refer to: Cuspidor Wiring Diagram |
Secure electrical Connection |
|
|
Check continuity at E-field sensor harness. |
Replace E-field sensor harness. |
||
|
Cuspidor PC board is bad. |
Cycle power to the system by flipping the master switch. If LED on water pilot solenoid stays on continuously, PC Board may be bad. |
Replace cuspidor PC board. Refer to: Cuspidor Wiring Diagram |
No water at cuspidor cup fill, Bowl rinse works properly
| Symptom | Probable Cause | Check | Solution |
|---|---|---|---|
|
When engaging the e-field sensor for the cup fill, no water present. |
Cup fill pilot operated water valve malfunctioning. |
Check air signal coming into the yellow tubing to the pilot operated water valve. If air present, check water into valve: With Cup Fill selected, if water is present at inlet but not outlet of pilot valve: |
Refer to: Cuspidor Tubing Replace pilot operate water valve. |
|
If water pressure is present on both pilot valve inlet and outlets. |
Look for kink or blockage between the pilot valve and the cup fill spout. |
||
|
If air pressure is present at the inlet of the electronic valve but not at outlet when valve is actuated: |
Check for power to the valve or for defective valve. |
||
|
Cuspidor PC board malfunctioning. |
On the cuspidor PC Board, swap the E-Field Sensor to check if cup fill does not work. |
Refer to: Cuspidor Wiring Diagram Replace Cuspidor PC board. |
|
|
E-Field Sensor malfunctioning. |
On the cuspidor PC Board, swap the E-Field Sensor to check if cup fill does work. |
Refer to: Cuspidor Wiring Diagram Replace E-field sensor |
|
|
Solenoid Block malfunctioning. |
Swap the power lines to the solenoid block, if the problem continues: |
Refer to: Cuspidor Wiring Diagram Replace solenoid block. |
No water at cuspidor bowl fill, Cup Fill works properly
| Symptom | Probable Cause | Check | Solution |
|---|---|---|---|
|
When engaging the e-field sensor for the bowl fill, no water present. |
Bowl fill pilot operated water valve malfunctioning. |
Check air signal coming into the red tubing to the pilot operated water valve. If air present, check water into valve. If water present: |
Refer to:Cuspidor Tubing Replace pilot operate water valve. |
|
If no air present, check three-way electric operated solenoid valve for output air from red tubing. |
Refer to:Cuspidor Tubing See next check. |
||
|
Cuspidor PC board malfunctioning. |
On the cuspidor PC Board swap the E-Field Sensor plugs. If bowl fill does not work: |
Refer to:Cuspidor Wiring Diagram Replace Cuspidor PC board. |
|
|
E-Field Sensor malfunctioning. |
On the cuspidor PC Board, swap the E-Field Sensor plugs. if bowl fill does work: |
Refer to:Cuspidor Wiring Diagram Replace E-field sensor |
|
|
Solenoid Block malfunctioning. |
Swap the power lines to the solenoid block. If the problem continues: |
Refer to:Cuspidor Wiring Diagram
Replace solenoid block. |
Water to bowl rinse runs continuously, Cup fill works properly
| Symptom | Probable Cause | Check | Solution |
|---|---|---|---|
|
Water to bowl rinse runs continuously. |
Bowl rinse function is programed incorrectly. |
Check if bowl rinse function is programmed correctly. Program a new time for the bowl rinse function: Press and release program button. Wait to hear a beep indicating it is in program mode. Press and hold the bowl rinse button for the desired amount of bowl rinse time. Listen for two beeps to confirm the program. |
Refer to:Programming the Cuspidor Functions |
|
Bowl rinse pilot operated water valve malfunctioning. |
Check for constant air pressure on red tubing at pilot operated water valve. |
See next check. |
|
|
Disconnect red air tubing from pilot valve. If water continues to run: |
Replace pilot operated water valve. |
||
|
Disconnect red air tubing from pilot valve. If water shuts off: |
See next check. |
||
|
Bowl rinse solenoid is malfunctioning |
Check LED indicator on water pilot solenoid. If LED isn't illuminated: |
Replace solenoid block. |
|
|
Cuspidor PC board malfunctioning. |
Cycle power to the system by flipping the master switch. If LED on water pilot solenoid stays on continuously: |
Replace cuspidor PC board. Refer to: Cuspidor Wiring Diagram |
Cuspidor will not drain
| Symptom | Probable Cause | Check | Solution |
|---|---|---|---|
|
Cuspidor bowl overflows. |
Clogged strainer. |
Remove strainer in cuspidor bowl. |
Clear debris. |
| Replace strainer. | |||
|
Kinked, clogged or disconnected drain tubing. |
Check drain tubing from cuspidor to chair mount. |
Repair / Replace tubing. |
|
|
Clogged drain line or facility drain. |
Check drain line and facility drain for clogs. |
Contact certified plumber. |
Cuspidor does not run for desired length of time
| Symptom | Probable Cause | Check | Solution |
|---|---|---|---|
|
Bowl rinse does not run for desired length of time. |
Bowl rinse function is programed incorrectly. |
Check if bowl rinse function is programmed correctly. Program a new time for the bowl rinse function: Press and release program button. Wait to hear a beep indicating it is in program mode. Press and hold the bowl rinse button for the desired amount of bowl rinse time. Listen for two beeps to confirm the program. |
Reprogram bowl rinse function. Refer to:Programming the Cuspidor Functions |
|
Cup fill does not run for desired length of time. |
Cup rinse function is programed incorrectly. |
Check if cup rinse function is programmed correctly. Program a new time for the cup rinse function: Press and release program button. Wait to hear a beep to confirm it is in program mode. Press and hold the cup rinse button for the desired amount of cup rinse time. Listen for two beeps to confirm the program. |
Reprogram cup rinse function. Refer to: Programming the Cuspidor Functions |
Flex Arm Assembly Troubleshooting Chart
Flex arm drifts
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
Flex arm drifts up or down. |
Flex arm not adjusted correctly. |
Refer to: Flex Arm Adjustments |
Adjust jam nut. |
Cannot position delivery unit properly
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
Console mounted flex arm does not rotate as far as it should. |
Rotation Stop screw at mounting bearing not set for proper rotation. |
Lift flex arm assembly and check position of stop screw. Refer to: Flex Arm Adjustments |
Move stop screw 180° to other rotation stop. |
Flex arm rotation out of adjustment
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
Flex arm too hard or easy to rotate. |
Drag screw is out of adjustment. |
Refer to: Flex Arm Adjustments |
Adjust drag screw |
|
LR Mount: Remove cover on LR mounting to access drag adjustment bolt. Refer to: Flex Arm Adjustments |
Adjust drag screw. |
Horizontal arm rotation out of adjustment
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
Horizontal arm too hard or easy to rotate. |
Console drag screw is out of adjustment |
Remove console cover, adjust drag screw. Refer to: Flex Arm Adjustments |
Adjust drag screw. |
|
L/R mounting bolt is out of adjustment |
Refer to: Flex Arm Adjustments |
Adjust mounting screw. |
Delivery head rotation out of adjustment
|
Symptom |
Probable Cause |
Check |
Solution |
|---|---|---|---|
|
Unit head too hard or easy to rotate. |
Drag screw out of adjustment. |
Locate two countersunk drag adjustment screws under the unit head. Refer to: Flex Arm Adjustments |
Adjust drag screws. |
Master Switch Troubleshooting Chart
|
Error Code |
Error Name | Probable Cause | Check | Solution |
|---|---|---|---|---|
|
Master Switch Malfunctioning |
Display working backwards. |
Air Electric switch in power supply bypassed. |
Check that the wires are hooked up to the common and normally open tabs. If hooked up to normally closed: |
Switch wire to normally open tab. |
ICM Error Codes
Troubleshooting Chart
|
Error Code |
Error Name | Probable Cause | Check | Solution |
|---|---|---|---|---|
|
E001 |
Interface Control Connection Fail |
Loose connection. |
Check connections between the interface board and ICM. |
Secure connections. |
|
Interface board is malfunctioning. |
Check incoming voltage at J3 connector on the interface board. Should be 24 VAC. |
Replace interface board. |
||
|
ICM malfunctioning. |
Replace with a known good ICM |
Replace ICM. |
||
|
E002 |
Bien Air Control Connection Lost |
Loose connection |
Check connections between the interface board and ICM. |
Secure connections. |
|
Interface board is malfunctioning. |
Check incoming voltage at J3 connector on the interface board. Should be 24 VAC. |
Replace interface board. |
||
|
ICM malfunctioning. |
Replace with a known good ICM. |
Replace ICM. |
||
|
E010 |
RAM failure |
Not serviceable. |
N/A |
Replace ICM. |
|
E011 |
FLASH Memory Failure |
|||
|
E012 |
Configuration EEP Failure |
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E013 |
Real Time Clock Failure |
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E014 |
Local Interface Board Failure |
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E100 |
Interface Control Core Error |
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E101 |
Interface Control Voltage Low |
Incoming voltage coming low. |
Check incoming voltage at the interface board J3 connector. Should be 24VAC. If not present: |
See next step |
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Check outgoing voltage from the power supply. Should be 24VAC), if present: |
Secure / Replace wires. |
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Check outgoing voltage from the power supply. If not present: |
See next step. |
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Check fuses in the power supply. |
Replace fuse. |
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Check voltage at wall outlet. |
Contact certified electrician. |
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E102 |
Interface Control Pressure High |
Incoming air pressure too high. |
Check regulator setting at air supply in J-box. Should be 80 PSI. Refer to: Pressure Regulator Valve |
Adjust regulator to recommended setting. |
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Regulator malfunctioning. |
If unable to adjust regulator pressure: |
Replace regulator. |
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E103 |
Interface Control Hot |
Not serviceable. |
N/A |
Replace interface board. |
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E200 |
Bien Air General Failure |
Bien Air board malfunctioning. |
N/A |
Contact Bien Air service representative to service components. |
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E201 |
Bien Air Motor Phase Short Circuit |
Motor failure |
Check for another Bien Air motor in the office. If available, swap motors. Does the issue follow the motor or remain at the unit? If the issue follows the motor: |
Replace Bien Air Motor. |
| If the issue remains at the unit: | Contact Bien Air service representative to service components. | |||
| Bien Air board malfunctioning. | N/A | |||
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E202 |
Bien Air Motor Phase Missing |
Motor missing. |
Check if motor is properly attached to the Bien Air tubing. |
Install Bien Air motor properly. |
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Motor failure. |
Replace with a known working motor. |
Replace Bien Air motor. |
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E203 |
Bien Air Communication Failed |
Loose connection |
Check connections between the interface board and ICM. |
Secure connections. |
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Check ribbon cable connections between interface board and Bien Air control board. |
Secure connections. |
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Interface board is malfunctioning. |
Check incoming voltage at J3 connector on the interface board. Should be 24 VAC. |
Replace interface board. |
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ICM malfunctioning. |
Replace with a known good ICM. |
Replace ICM. |
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Bien Air board malfunctioning. |
N/A |
Contact Bien Air service representative to service components. |
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E204 |
Bien Air Control EEPROM Bad |
Bien Air board malfunctioning. |
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E205 |
Bien Air Control Board Hot |
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E206 |
Bien Air Control Voltage Low |
Improper voltage coming into Bien Air system. |
Check for 24 VAC output to Bien Air system at the interface board. Refer to: Output Voltages from the Interface Board If voltage present: |
Contact Bien Air service representative to service components. |
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Check incoming voltage at the interface board J3 connector. Should be 24VAC. If not present: |
See next step. |
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Check outgoing voltage from the power supply. Should be 24VAC. If present: |
Secure / Replace wires. |
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Check outgoing voltage from the power supply. If not present: |
See next step. |
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Check fuses in the power supply. |
Replace fuse. |
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Check voltage at wall outlet. |
Contact certified electrician. |
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E207 |
Bien Air Control Voltage High |
Improper voltage coming into Bien Air system. |
Check for 24 VAC output to Bien Air system at the interface board. if voltage Present. |
Output Voltages from the Interface Board Contact Bien Air service representative to service components. |
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Check incoming voltage at the interface board J3 connector. Should be 24VAC. If not present: |
See next step. |
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Check outgoing voltage from the power supply. Should be 24VAC. If present: |
Secure / Replace wires. |
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Check outgoing voltage from the power supply. If not present: |
See next step. |
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Check fuses in the power supply. |
Replace fuse. |
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Check voltage at wall outlet. |
Contact certified electrician. |
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E212 |
Bien Air Control Mode Error |
Bien Air board malfunctioning. |
N/A |
Contact Bien Air service representative to service components. |
