Canis Major Troubleshooting

Model

 CMDT-45 CMDT-WS-45 CMDT-60 CMDT-WS-60 CMDT-GC-60
Serial Number All All All All All
Probable Cause Correction
Table is not getting power Verify unit is plugged into a wall outlet that is supplying power.
Table is at maximum height Try moving table down and then back up.
Obstruction Check for Obstacles under the table.
Receptacle needs reset Press the reset button on the GFI receptacle. Try to move table up and down.
Hand Control not getting power Verify hand control plug is fully inserted and making proper connection. Refer to: Hand Control
Control cord is damaged Replace control cord. Refer to: Control Box
Control box is not getting power Replace control box if light is absent from unit
Relays in Control box are damaged. If sound is present and movement is absent, replace control box.
Wires or cord damaged Visually check power supply and cords for damage.
Limit switch not set properly Adjust limit switch. Refer to: Limit Switch
Actuator not working Check actuator. Refer to: Actuator
Probable Cause Correction
Screen is clogged Clean screen. Refer to: Screen
Drain is clogged Clean screen and drain hose. Refer to: Screen
Weak or clogged pump Clean fittings. Replace pump if water flow not restored.
Wire connection from actuator controller is compromised. Check wire connection and replace if necessary
Water sensor may need replaced Check water sensor. Refer to: Water Sensor
Probable Cause Correction
GFI is tripped on tower. Reset GFI.
Timer relay damaged. Replace timer.
Water sensor set to high Adjust water sensor and timer. Refer to: Water Sensor
Probable Cause Correction
Water sensor set too low Adjust water sensor and timer. Refer to: Water Sensor
Blockage in pump. Clean fittings. Replace pump if water flow not restored.
Water sensor may need replaced Check water sensor. Refer to: Water Sensor
Probable Cause Correction
Has old style 1 1/2" fitting Replace with new 3" fitting. Refer to: Spray Nozzle and Hose Assembly
Probable Cause Correction
Pump may need replaced Check Pump. Refer to: Pump
Probable Cause Correction
Clogged elbow fittings leading to pump. Remove elbow fittings and clean debris.
Pump may need replaced Check Pump. Refer to: Pump

Model

 CMWO CMWS
Serial Number All All
Probable Cause Correction
Table is not getting power Verify unit is plugged into a wall outlet that is supplying power.
Control cord is damaged Replace control cord. Refer to: Control Box
Wires or cord damaged Visually check power supply and cord for damage.
Safety switch is activated Verify area around table is clear of obstacles. There are four switches, two on each side, which act as contact points for the safety pan. When the pan is pushed up it hits one or more of these switches which in turn breaks the electrical connection and stops the table. Usually jiggling the pan will free-up the offending switch. Refer to: Safety Switch
Bent pan Straighten pan off of safety switch.
Foot control not getting power Verify foot control plug is fully inserted and making proper connection. Refer to: Foot Control
Loose connection rocker switch Check rocker switch connections. Refer to: Rocker Switch
Probable Cause Correction
Table is at maximum height Try moving table down and then back up.
Table is not getting power Verify unit is plugged into a wall outlet that is supplying power.
Control cord is damaged Replace control cord. Refer to: Control Box
Wires or cord damaged Visually check power supply a cord for damage.
Foot control not getting power Verify foot control plug is fully inserted and making proper connection. Refer to: Foot Control
Loose connection in rocker switch Check rocker switch connections. Refer to: Rocker Switch
Probable Cause Correction
Table is not getting power Verify unit is plugged into a wall outlet that is supplying power.
Wires or cord damaged Visually check power supply a cord for damage.
Control cord is damaged Replace control cord. Refer to: Control Box
Foot control not getting power Verify foot control plug is fully inserted and making proper connection. Refer to: Foot Control
Loose connection in rocker switch Check rocker switch connections. Refer to: Rocker Switch
Actuator not working Check actuator. Refer to: Actuator

Model

 All
Serial Number All
Probable Cause Correction
Table is not getting power or has a loose connection. Verify unit is plugged into a wall outlet that is supplying power.
Display PC Board is defective. Wire harness from the scale display to the main PC board is damaged. Test load cell and calibration. Replace PC board if problem continues. Verify wire harness is fully connected to display. Replace wire harness. Refer to: Scale / Display
Transformer may need replaced. Check transformer.
Probable Cause Correction
Obstruction. Verify there is nothing interfering with the scale platform underneath and on all sides. Check display for correct units, lbs or kg.
Calibration Issue. Recalibrate scale.
Load cell issue. Test Load cell. Refer to: Test Load Cells
Main PC Board is defective. Test load cell and calibration. Replace PC board if problem continues.
Weighing patient in down position. Raise table 1 1/2"
Probable Cause Correction
Wire harness from the scale display to the main PC board is not fully docked. Verify wire harness is fully connected to display. Refer to: Scale / Display
Scale needs reset. Disconnect display and plug into the other receptacle. Unplug the scale power supply for a minute to reset, and try again.
Scale needs calibrated. Calibrate scale. Refer to: Scale Calibration
Transformer may need replaced. Check transformer. Refer to: Scale / Transformer
Probable Cause Correction
Platform not level. Verify the platform is level and supported evenly at corners.
Motion on scale. Remove source of motion.
Excessive load. Remove excess load.
Scale needs rebooted. Unplug the scale power supply for a minute to reset, and try to zero again.
Scale needs calibrated. Calibrate scale. Refer to: Scale Calibration
Probable Cause Correction
Scale needs rebooted. Unplug the scale power supply for a minute to reset, and try to zero again.
Scale needs calibrated. Calibrate scale. Refer to: Scale Calibration
Probable Cause Correction
Weight on the scale platform exceeds 300 lbs. Remove excess load.
Probable Cause Correction
Load placed on scales too heavy on a corner. Center load on the scale platform.
Probable Cause Correction
The scale is under loaded. Reposition cover (if applicable) or table top.
Examination table top out of place. Uninstall and reinstall table. Refer to: Table Top
Load cell needs replaced or load cell cable damaged. Check load cell. Refer to: Scale / Load Cells
Probable Cause Correction
Display buttons damaged. Replace display board.
Scale needs reset. Disconnect display and plug into the other receptacle. Unplug the scale power supply for a minute to reset, and try again.
Probable Cause Correction
Scale needs calibrated. Calibrate scale. Refer to: Scale Calibration